Lead National Account Representative - Hopedale, United States - National Grid

National Grid

Verified Company

Hopedale, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Lead National Account Representative

Location:
Hopedale, MA, US, 01747

North Andover, MA, US, 0184
Northboro, MA, US, 0153
Waltham, MA, US, 02451
Division:Customer Sales
Job Type:

Requisition Number:54251
Department:

Job Function:

Sales and Commercial
About us:

Superpowered. Meaningful work. Human impact. A story we're proud to tell. This is what matters to us at National Grid.

In a world of complexity and unanswered questions, there is one thing we're certain about:
the power of our people. Join us in our goal to deliver 100% fossil-free heat to our customers by 2050

National Grid is hiring a Lead National Account Representative for our Customer Solutions Sales department in Worcester, MA but the role can be based in any other MA office location.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery and carbon reduction today and pioneering the flexible energy systems of tomorrow.

This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose:

Key Accountabilities:

Develop/maintain relationships with Energy Decision Makers
Serve as the primary point of contact for National Account Customers
Promote and sell energy efficiency programs and new products and services to National Accounts to meet Energy Efficiency and other sales goals within budget.
Encourage participation in National Grid's Electrification and Energy Efficiency Programs
Develop expertise with National Grid's Electrification and Energy Efficiency Programs and advise customers and trade professionals regarding these programs.
Maintain customer & trade ally contact information and account hierarchy.
Track and progress projects through the sales pipeline
The National Account Representative will need to facilitate strong internal relationships with Marketing, Sales Support, Operations, Customer & Community Teams (JDx), Managed Account Services, Program Strategy, Program Execution and other Company departments as needed.
Use Account Planning and Market Segmentation to develop and implement strategies to maintain exceptionally high customer and client satisfaction levels, while driving participation in Company programs
Effectively build and strengthen long term business relationships in an increasingly complex and competitive and regulatory environment
Conduct critical analysis of customer data, develop and implement recommendations which support the retention and/or expansion of revenues for the company and increase customer satisfaction.
Identify nontraditional methods for achieving sales and retention goals that may entail new product sales, turnkey services, performance contracting, shared savings projects and thirdparty partnerships
Advocate for enhanced reliability to drive both attraction and expansion of certain commercial and industrial customers
Ability to research industry trends (utility and customer industries) which may have a direct impact on the Company's ability to provide competitive, valueadded services or which may impact key account customers individually or by market segment
Actively represent the company in industry, trade, and/or community associations that can enhance the company profile
Attend meetings outside of normal business hours when necessary and make public presentations as required
Take on other responsibilities as required including but not limited to: oncall duties, storm restoration efforts, and the handling of elevated customer and stakeholder complaints
Meet and uphold all corporate environmental, ethical and safety requirements and goals
Assist in the collection of arrears and drive maximum TC revenue from assigned customer segment.

Qualifications:

A Bachelor's degree in business, marketing, finance, economics or engineering is preferable, and at least 5 years of relevant industry or business experience is required. Individuals with significant progress towards a Bachelor's degree with strong experience may be considered.
Must have a thorough working knowledge of the energy industry including and understanding of the changing regulatory and economic climate the Company will operate in.
Must possess strong business skills in order to interact with senior management level executives of external customers to articulate information and develop innovative energy solutions, thereby maintaining and increasing company revenues.
Must possess team based / consultative sales knowledge.
Must be able to develop and implement negotiation strategies with our customers to secure revenueproducing projects in order to retain and expand revenues.
Knowledge of the commercial/industrial HVAC management (including ability to conduct cost analysis); corporate finance concepts, and company policies and procedures is critical.
Must possess strong project management skills, excellent verbal,