Dmv Customer Service Center Assistant Manager - Front Royal, United States - Department of Motor Vehicles

Department of Motor Vehicles
Department of Motor Vehicles
Verified Company
Front Royal, United States

4 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Title:
DMV Customer Service Center Assistant Manager, Front Royal, Position No. 01763
State Role Title:
Prog Admin Specialist I
Hiring Range:
Commensurate with Experience Up to $60,000
Pay Band: 4
Agency:
Department of Motor Vehicles
Location:
FRONT ROYAL CSC
Recruitment Type:
General Public
Job Duties
  • Assist the manager and supervise staff in direct service delivery at a DMV Customer Service Center.
  • Coordinate and supervise DMV programs and services, ensuring they are customer service-focused.
  • Assume responsibilities of the CSC Manager in their absence.
  • Ensure all programs and services comply with statutory and administrative requirements.

DMV is based in Richmond, Virginia, serving millions of licensed drivers and ID card holders alongside various businesses and organizations.

DMV operates on five core values:
Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT).
Minimum Qualifications
  • Knowledge of supervisory practices.
  • Strong customer service focus.
  • Organizational management principles and practices.
  • Working knowledge of administrative principles and practices related to various functions.
  • Demonstrated leadership, organizational, and communication skills.
  • Ability to analyze data and make operational recommendations.
  • Ability to accurately manage revenues, expenditures, and assets.
  • Supervisory experience and ability to work under pressure.
  • Proficient in using computer systems and software.
  • Effective verbal and written communication skills.
  • Ability to lift 10-25 lbs and perform tasks at various workstations.
  • Experience in a customer service environment with focus on regulations and procedures.
  • Willingness to work flexible hours including Saturdays.
Additional Considerations
  • Customer service management experience.
  • Experience in hiring, training, and supervising staff.
Special Instructions
DMV will be informed of any moving violation convictions as a condition of employment. Applicants with a Certificate of Disability within a specified timeframe are eligible for the Alternative Hiring Process.

Each agency in Virginia is committed to building a diverse workforce. Equal Opportunity Employer
More jobs from Department of Motor Vehicles
See all jobs of Department of Motor Vehicles