Dhs Customer Service Specialist - Arlington, United States - Arlington County, VA

Arlington County, VA

Verified Company

Arlington, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Position Information:

Please Note:
This recruitment may be used to fill current and future comparable vacancies.

Specific duties include:

Performing client/customer intake reception at six entry points within three Divisions; Responding to a high volume of calls in a call center environment which disseminates information on a variety of human services programs; Assisting client/customers within the Resource Center; Assisting with conducting triage to identify emergency needs; Researching and providing information requested from staff and clients; Registering and referring inquiries to a variety of human services programs;Providing administrative support for EID and CFSD to include creating, compiling, and scanning documents and mailings, as well as indexing intake documents; and Performing other duties as assigned.

Arlington County DHS is committed to delivering client services in an effective, equitable, respectful, and trauma-informed manner.

Our staff is dedicated to ensuring our clients are approached, engaged and cared for in ways that demonstrate competency, sensitivity and awareness of factors which impact the client experience including but not limited to:

cultural identity, gender, racial, and ethnic diversity, religious/spiritual ascription, physical capability, cognitive and literacy levels, sexual orientation, and linguistic needs.

Selection Criteria:

Minimum:

Completion of the requirements for graduation from a standard senior high school or vocational school, a GED certificate, or the equivalent; and Some experience providing administrative support and customer service in a human services environment

Substitution:

Successful completion of college coursework from an accredited college or university may be substituted for the experience requirement.
Considerable experience in a customer service role in-person and/or by phone in a high volume or human services environment; Experience utilizing multiple technology sources and databases to enter and update data (i.e. MS Access or similar database); Experience using Microsoft Word and Excel to produce correspondence, spreadsheets and other sensitive and/or confidential documents; Experience providing information regarding human services programs and utilizing the Virginia Department of Social Services case management system, VaCMS; and/or Bilingual ability in English/Spanish

Special Requirements:

Background Check:
A pre-employment criminal records check will be conducted.

It may include checks of the following:
criminal record, driving record, education, professional licensure, and credit history. You may be required to sign a release authorizing the County to obtain your background information. A pre-hire federal background check and State of Virginia Central Registry check will also be completed before hire.

Language Assessment:

If the applicant designates themselves as bilingual, an assessment of verbal Spanish proficiency will be required before they can be appointed to a bilingual position (English/Spanish).

The incumbent in a bilingual position will receive the language pay premium on all hours worked.

Additional Information:

Work Hours:
Monday - Friday, 8:00 a.m. to 5:00 p.m., with availability for shift work from 9:30 a.m. to 6:30 p.m. which may be required two days per week.

Your responses to the Supplemental Questionnaire are considered part of the selection process. Please do not enter "see resume" as a response to the questions.

All DHS Customer Service Specialists are eligible for County government employee benefits that include health, dental, vacation and sick leave, commuter transportation subsidies, tuition reimbursement, as well as a generous retirement plan.

For more information on Arlington County's generous benefits and retirement plan, click here.

Arlington County is committed to advancing diversity, equity, access, and inclusion across all our services, activities, and programs. Learn more about our commitment.

LI-Onsite

The examination process for this position may include: (1) training and experience evaluation; (2) written and oral examination; (3) personal interview; (4) performance test/work sample; and/or (5) physical examination.