Service Desk Technician - Rose Hill, United States - Orange

Orange

Verified Company

Rose Hill, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

votre rôle:

This position will give you the possibility to provide the first level of support (L1), as per Service Level Agreements and internal processes, to both French and international customers on a wide range of technologies namely CyberSecurity Solutions technologies.

The role and responsibility of the L1 team member is to analyse data from SIEMS, take appropriate measures or escalate to higher levels in France.

votre profil:

Soft Skills
Fluent in both French and English (oral and written).

Excellent customer oriented skills.

Good interpersonal and leadership skills.

Time management, organizational and communication skills.

Proactive, self motivated and determined.

Ability to build relationships with clients and team located outside Mauritius

Presentation skills.

Professional image

Technical Skills
Good knowledge of CyberSecurity and Networking.(SIEMS, Cyber attacks, remediations plan and recommendations for cyber issues)

Good Knowledge of Unix/Linux and windows

Good Knowledge of Programming/Query languages (Python, SQL)

Ability to work under pressure and to deal with multiple tasks.

Good IT/communications background with analytic and problem solving skills.

Certifications such as a diploma in cybersecurity, CCNA, Security+, Linux will be an advantage

le plus de l'offre:

Ability to work 24/7

Excellent team spirit

contrat:

CDI