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West Boylston

    Service Manager - West Boylston, United States - Camping World

    Camping World
    Camping World West Boylston, United States

    1 week ago

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    Description

    Camping World Operations Manager Position

    Looking to join a team that believes in their mission and is passionate about customer satisfaction? Camping World is in search of an Operations Manager to be part of our dynamic team.

    Key Responsibilities:

    • Maximizing installation sales and service fees by ensuring top-quality product installations and repairs
    • Overseeing daily activities of the Service Department
    • Supervising shop personnel to provide technical installation support
    • Training team members on new products and safety protocols
    • Monitoring work schedules, customer feedback, technician productivity, and budget reports
    • Reviewing monthly departmental performance to optimize sales
    • Ensuring adherence to productivity standards
    • Delivering exceptional customer service from start to finish
    • Creating a safe work environment for customers and colleagues
    • Handling various tasks and cross-training for versatility

    Requirements for the Role:

    • Proficiency in interpreting safety documents and procedure manuals
    • Strong multitasking and scheduling abilities
    • Excellent communication and problem-solving skills
    • Capability to provide accurate information and resolve issues effectively
    • Readiness to take on additional responsibilities and follow management's directions
    • Preferably some previous supervisory experience
    • Basic math capabilities
    • Thorough understanding of product installations
    • Familiarity with Service Department operations
    • Knowledge of product pricing and schedules
    • Experience with forklift operations or willingness to get certified
    • Valid Driver's License
    • Ability to handle physical demands of the job
    • Exposure to various working conditions

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