- De-escalates consumer calls by displaying empathy and active listening skills
- Accepts ownership of assigned escalation cases and resolves each case in a timely manner balancing customer satisfaction scores and shareholder assets
- Negotiates resolutions with consumers in a balanced manner utilizing the escalation team goodwill guidelines
- Maintains a working knowledge of brand product information, warranty, and policies
- Provides feedback towards continuous improvement by evaluation of processes and procedures
- Associate's Degree in Business, Marketing, Supply Chain or Finance
- Bachelor's Degree preferred
- Demonstrated ability to build strategic relationships within various levels of customer's organization
- Must have excellent verbal and written communication skills
- Demonstrated patience while actively understanding situation and high tolerance for stress and ability to maintain composure at all times
-
Customer Service Rep(01577)
22 hours ago
Domino's Franchise City of Saint Peters, United StatesJob Description · Job DescriptionJob Description · Customer Service Representatives with Domino's Pizza undertake a variety of duties. · Job duties include: · Taking phone calls · Taking orders · Making pizzas · Completing cash transactions · Providing customers a great customer ...
-
Customer Service Rep Sr
3 weeks ago
Trane Technologies St Peters, United StatesAt Trane TechnologiesTM and through our businesses including Trane and Thermo King, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges an ...
-
Guest Services Rep Part Time-104020
2 days ago
Extended Stay City of Saint Peters, United States Part timeExtended Stay Veterans Memorial Pkwy. [Front Desk Clerk] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process re ...
-
Customer Service Rep 3
3 weeks ago
R.R. Donnelley St. Charles, United States Full timeCompany Description · RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business ...
-
Customer Service Rep 3
3 days ago
R.R. Donnelley St. Charles, United States Full timeCompany Description · RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business ...
-
Customer Service Rep
2 weeks ago
Singer Industrial Earth City, United StatesJob Description · Job DescriptionNuvo, a Singer Industrial Company, is searching for Customer Service Representative in Earth City, IL . Singer Industrial is one of America's largest Industrial Distributors with a North American footprint of approximately 100 locations with over ...
-
Customer Service Rep
2 weeks ago
SBM Management St. Louis, MO, United States· Position at SBM Management · SBM is currently looking to hire a Customer Service Representative (CSR) to join their team The CSR works well with co-workers and customers. Understand and follow explicit instructions, both oral and written. Give, receive or explain job related d ...
-
Patient Service Rep
2 days ago
Mercy Ballwin, United StatesGreets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs all duties and responsibilities in a manner consistent with our mission, values, and mercy service standards. Performs duties ...
-
Patient Service Rep
1 week ago
Mercy Ballwin, United StatesGreets and appropriately directs patients via phone calls or direct contact. Maintains waiting room. Performs general clerical duties as needed. Performs all duties and responsibilities in a manner consistent with our mission, values, and mercy service standards. Performs duties ...
-
Government services Rep III
2 weeks ago
St. Charles County, MO Saint Charles, United StatesAPPLY NOW · PURPOSE: The purpose of this position is to oversee monetary transactions and provide general clerical support for the Department: This position also assists taxpayers and reports to the Clerical Supervisor II. · JOB DESCRIPTION: · * Answers telephone inquiries from t ...
-
Admin - US - Customer Service Rep 3
3 weeks ago
Innova Solutions St Peters, United StatesInnova Solutions is immediately hiring a Customer Service specialist. · Role : Full-time: Contract · Job Title: Customer Service Specialist. · Job Type : 12+ Months Contract with possible extension · Location: 6001 Premier Parkway Saint Peters, MO Hybrid - 4-6 weeks in ...
-
Government services Rep II
2 weeks ago
St. Charles County, MO Saint Charles, United StatesAPPLY NOW · PURPOSE: The purpose of this position is to assist taxpayers with routine questions, and process personal property assessments through performing data entry and filing. This position acts under the supervision of the Personal Property Administrator. · RESPONSIBILITIES ...
-
Sr. Customer Service Rep
4 days ago
Pic the Gift Saint Louis, United States· Position Title: Sr. Customer Service Rep · Location: Pic The Gift LLC - Saint Louis, MO · Description: Title: Sr. Customer Service Rep · FLSA Designation: Exempt · Reports To: TBD · Position Overview · Hands on quality customer service member at the sr level that is a key comp ...
-
Client Service Rep
3 weeks ago
PALM Health St Louis, United StatesWhy PALM Health? · PALM Health is an integrative medicine and wellness center offering a comprehensive range of medical, preventive care, mental health, fitness, nutrition, and spa services designed to improve our members overall well-being. This is where you come to discover ev ...
-
Patient Service Rep
2 days ago
Barnes-Jewish Hospital Alton, United StatesBarnes-Jewish Hospital - 4 Memorial Drive · Ste 130 [Medical Office Assistant / Scheduler] As a Patient Service Representative at Barnes-Jewish Hospital, you'll: Handle telephone calls from patients and staff, forward calls requiring triage; Perform receptionist duties with clos ...
-
Patient Service Rep
1 day ago
Mercy Troy, United StatesM-F, 40 hours per Week · Mercy Clinic Troy · Primary Care / 1165 E Cherry · Tuition Reimbursement up to $2,000 for continuing education · Health/Dental/Vision available after day one · Annual contribution of $100 per month to eligible co-workers enrolled in the Dependent Car ...
-
Customer Service Rep
5 days ago
SBM Management Services St Louis, United StatesSBM Management Services - o4g3qfwx [Janitor / Porter / Cleaner] As a Customer Service Representative at SBM Management Services, you'll: Transport trash & waste to proper disposal areas; Straighten areas, such as lobbies, conference rooms, locker rooms, & break rooms; Transport s ...
-
Patient Service Rep
1 week ago
Barnes-Jewish Hospital St Louis, United StatesBarnes-Jewish Hospital N Ballas Rd · Ste 675D [Medical Office Assistant / Scheduler] As a Patient Service Representative at Barnes-Jewish Hospital, you'll: Handle telephone calls from patients and staff, forward calls requiring triage; Perform receptionist duties with close atte ...
-
Sr. Customer Service Rep
18 hours ago
Pic The Gift St Louis, United States· Position Title: Sr. Customer Service Rep · Location: Pic The Gift LLC - Saint Louis, MO · Description: Title: Sr. Customer Service Rep · FLSA Designation: Exempt · Reports To: TBD · Position Overview · Hands on quality customer service member at the sr level that is a key ...
-
Customer Service Rep/Floater
1 day ago
Central Stone Company Fenton, United StatesCentral Stone is seeking candidates for a full-time Customer Service Rep/Quarry Scale Clerk to perform fill-in duties for our various quarries located in the greater St Louis, MO metropolitan area. The position will often float around the area, filling in for our quarry scale cle ...
Customer Service Rep Sr - St Peters, United States - Trane Technologies
Description
At Trane Technologies TM and through our businesses including Trane and Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary:
This role is critical in driving a great customer experience through the established account management teams. The position will act as a single source of contact for the customer. This level of contact will drive a high level of customer engagement and ensure customer satisfaction from initial product inquiry through the post delivery of the product. This will include the handling of all operational transactions and the coordination of order flow activities to ensure we meet our commitments to the customer. The role will directly engage with customers and facilitate growth by eliminating barriers to the order flow process. The position will utilize the MDI process and appropriate problem solving techniques to drive performance improvements across the organization.
Responsibilities:
Responsible for suggesting methods to improve daily operations and efficiency to both internal and external customers
Qualifications:
3-4 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
Key Competencies:
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
