Customer Service Rep 3 - St. Charles, United States - R.R. Donnelley

R.R. Donnelley St. Charles, United States

1 month ago

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Full time

Description

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry's most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Stern Ave - Labels

Job Description

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting. Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer.

Responsibilities:

Provide all necessary support to sales/customer, including the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner.

Handle customer concerns/issues as needed ( dispute management, invoice reconciliation, etc.)

Provide proof of delivery, and order status upon request.

Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.

Perform pricing/generate quotes.

Verify composition or perform copy prep as needed for order processing purposes.

Manage ND/AR, item maintenance in applicable systems.

Coordinate all corrections and/or changes that occur during the work-in-process through written and/or verbal instructions.

Data entry responsibilities, setting up new items and managing current inventories.

Act as a communication link between external customer and all internal departments.

Performs other related duties and participates in special projects as assigned.

Qualifications

Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.

May provide oversight of work conducted by junior-level staff and/or review/audit work for accuracy.

Must have advanced knowledge of technology including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other programs specific to the job in order to complete job duties successfully.

Must have excellent oral and written communication skills to communicate effectively across departments when completing assignments.

Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.

Must be able to work weekends and holidays.

High School Diploma or GED with 5+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job

Additional Information

All your information will be kept confidential according to EEO guidelines.

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