Funeral Home Office Specialist - Ontario, United States - Grupo Deco America
Description
The primary focus of the Funeral Home Specialists is to provide administrative support to the Funeral Homes. He/She assists the Funeral Home Manager by planning, coordinating, streamlining, and directing daily workflow as required for the efficiency and effectiveness of Funeral Home operation. Specialists must take a proactive approach in order to ensure that all aspects within the Funeral Home's operations are met and activities completed. Ability to put into effect company-wide standardized procedures and protocols related to completion of forms, documents and best practices. Aptitude in evaluating, managing, and monitoring information integrity and accuracy, whether electronic, physical or database system. Create and maintain good standing relationships with external and internal customers; willing to constantly meet the needs and/or requests of clients, customers, families, representatives of institutions, and co-workers. Implement and enforce company policies and procedures as well as state and federal requirements related to Funeral Law compliance. Maintain a presentable customer-oriented environment by reporting and keeping track of necessary repairs, maintenance of equipment, and assisting in light upkeeping.
Essential Responsibilities:
- Performs necessary assessment of daily functions and operations in order to meet the expected results and deadlines.
- Mainly responsible for EDRS processing and acquiring of Death Certificates (DC's) and permits of final disposition within a timely manner.
- Responsible for completing and obtaining all necessary for final disposition.
- Accurately processes atneed contracts, addendums, vital statistics, and related forms; assess the validity of information.
- Responsible for managing data/information entered into our information system.
- Ability to compile and generate data for required reports; evaluate and manage the data and develop strategies for improvements.
- Maintains, verifies receipt of, and oversees inventory of merchandise, products, office and prep room supplies.
- Ensures that the coordination of prefuneral service arrangements are adequate, delivered ontime, and meet company customer service standards.
- Responsible for the collection responsibilities and functions of the funeral home.
- Responsible for Petty Cash processes, standards, and best practices at the funeral home.
- Manages cash and/or client payments; adheres to cash handling/collections policies and procedures. Cash handling is required for this position and complying with Policies and Procedures is mandatory.
- Identify the needs of the families and guide them in planning and choosing the right service and merchandise for their loved one.
- Interact and be attentive to clients/families funeral arrangement needs and requests; seek to establish comfort and understanding in a professional manner.
- Appropriately answer phone calls, gather and document necessary information from clients according to company protocol.
- Engage clients/families and promote onsite visits or a facility tour, and introduce participating staff.
- Processes atneed contracts and required legal forms accurately and thoroughly.
- Prepare and organize the arrangement room with proper forms, casket booklets, and other tools necessary for completion of the arrangement packet.
- May need to assist in the prep room for preparation and/or shipment confirmation of the decedent.
- Ensure that the prep room has necessary embalming supplies readily available.
- Adhere to company procedures, state and federal regulations concerning proper methods in the care of descendants.
- Ensure all necessary funeral service merchandise is ordered and received in a timely manner.
- Administer the retrieval of decedents cause of death information from physicians, hospitals, and/or involved institutions.
- May assist with providing Death Certificate (DC) to family, offer Legal Forms Program (social security, life insurance, and other benefits), inform family of annual memorial service, and grieving program for all atneed customers within two weeks after funeral services.
- May assist in coordinating times and dates of services with all Vendors and Staff to perform a professional funeral service providing information to/from: Airlines, Contacting the Churches for services, Removal services, Flower shop.
- May assists clients/families (walkins or over the phone) by providing adequate description or option of services, pricing, merchandise, programs, schedules, memorial items and all related funeral service costs or processes.
- May assist with composing personalized memorabilia: pictures, music, mementos, DVD's, prayer cards, etc.
- May assist with ensuring proper video streaming, if any, or music is conducted during funeral services.
- May assist with extending quality of care by accompanying or meeting with the family at church or cemetery as needed.
- May need to complete administrative runs when needed or required b
