Service Group Manager - Tucson, United States - Citi

Citi

Verified Company

Tucson, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Service Group Manager is a senior level management position responsible for managing multiple teams or a functional area through subordinate mangers and their teams, in coordination with the Service team.

The overall objective of this role is to oversee the end results of an area including budget, resources, policy formulation and planning.

Responsibilities:

Engage in higher level strategic planning with senior directors, and contribute to short to mediumterm planning of actions and resources
Evaluate staff performance and make recommendations for pay increases, hiring, terminations and other personnel actions
Ensure high quality and high volume productivity, and drive organizational change through process improvement, eliminating friction points
Collaborate, build relationships, and work across the organization in a multisite matrix operations environment
Establish and execute realistic action steps and timelines

Qualifications:

10+ years of experience in a related role
Operations leadership in a complex, multisite environment required
Call Center experienc
Lean and / or Six Sigma experience preferred
Financial Services experience preferred
Demonstrated leadership of large groups of people
Ability to form and leverage crossfunctional relationships to achieve business objectives
Proven advocate of transformational change and ability to act as a change agent
Consistently demonstrates clear and concise written and verbal communication
Demonstrated ability to remain unbiased in a diverse working environment

Education:

Bachelor's degree/University degree or equivalent experience
Master's degree preferred

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Job Family Group:

Customer Service

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Job Family:

Service

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Time Type:

Full time

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Primary Location:

Tucson Arizona United States
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Primary Location Full Time Salary Range:
$111, $166,800.00

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Anticipated Posting Close Date:

May 28, 202- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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