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    Guest Service Ambassador Overnight - Austin, United States - WSS Austin N Central

    WSS Austin N Central
    WSS Austin N Central Austin, United States

    2 weeks ago

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    Description
    Job Description

    Job Description


    RESUMEN DEL PUESTO

    El Embajador de Servicios al Huésped (GSA) es responsable de ayudar al Gerente de la Propiedad con la operación eficiente de la propiedad, asumiendo la responsabilidad operativa en ausencia del Gerente de la Propiedad y proporcionando liderazgo secundario para los miembros del personal.

    Este rol puede ser a tiempo completo realizando tareas de recepción y oficina.

    Este es un rol de TIEMPO COMPLETO MATUTINO (Turno AM).


    FUNCIONES ESENCIALES DEL PUESTO

    Relaciones con huéspedes:


    Reunirse y solicitar comentarios de los huéspedes regularmente para determinar la satisfacción de los huéspedes con los servicios e instalaciones.

    Tomar medidas para garantizar la mayor satisfacción posible de los huéspedes dentro de las limitaciones presupuestarias.
    Responder a las situaciones a medida que surjan y gestionar los conflictos de los huéspedes

    Operaciones:
    Revisar los estudios y espacios públicos diariamente de acuerdo con los estándares de marca del programa Limpio y Seguro.

    Asegurarse que todos los miembros del equipo estén capacitados para actuar de acuerdo con el procedimiento, en caso de emergencia o accidente.

    Asegurarse que todas las políticas y procedimientos sean seguidos con precisión en todo momento por todos los miembros del equipo.

    Coordinar las operaciones de recepción, como los registros, mudanzas, renovaciones, reservas, recorridos por la propiedad y eventos de ventas.
    Responder a las llamadas de servicio al huésped.
    Documentar la actividad laboral utilizando el registro apropiado y de acuerdo con la política y el procedimiento

    Ventas e Ingresos:


    Ejecuta el proceso de gestión de líder y completa todos los objetivos de ventas y marketing establecidos por el Gerente de Propiedad.

    Revisar el Inventario de Estudio diariamente para asegurar la maximización de los ingresos del estudio.

    • Mantener ventas efectivas de ofertas adicionales para satisfacer las necesidades de los huéspedes y maximizar los ingresos.

    Personal:
    Asistir en la capacitación de todos los miembros del equipo.
    Demostrar a los miembros del equipo cómo seguir eficazmente el programa "Di sí a una solicitud simple".


    RESPONSABILIDADES ADICIONALES

    Responsabilidades de lavandería:
    clasificación, lavado, secado y plegado de ropa de cama y toallas de la empresa, así como limpieza

    general/mantenimiento

    de las instalaciones de lavandería doméstica y comercial.

    • Capacitar en forma cruzada las tareas de todos los miembros del personal no administrativo y realizar esas tareas conforme sea necesario o cuando lo solicite la supervisión.
    • Todas las demás tareas asignadas por supervisión.

    CALIFICACIONES

    Educación:

    • Diploma de preparatoria o equivalente, o título de educación general (GED)

    Experiencia:

    • 1 o más años de experiencia en el sector de hostelería, comercio minorista o servicio de alimentos (preferido)

    Conocimiento:

    • Comprensión básica de varios procedimientos y prácticas comunes de oficina/recepción

    Habilidades:

    • Debe poder leer, escribir y hablar inglés de manera competente
    Operación de computadora intermedia que incluye, entre otros, el acceso a datos desde Internet
    Comunicación efectiva con el personal y los invitados.
    Manejo efectivo de conflictos
    Negociación efectiva y habilidades de ventas

    Habilidades:
    Leer, comprender y seguir procedimientos escritos
    Responder con calma en situaciones de conflicto y estrés.
    Adaptarse a los cambios en el trabajo diario

    • Solución de problemas de manera oportuna
    #J-18808-Ljbffr
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