Branch Member Service Associate - Bowie, United States - NASA Federal Credit Union

NASA Federal Credit Union
NASA Federal Credit Union
Verified Company
Bowie, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Full time
Description

As a Branch Member Service Associate, you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services.

You must possess proven customer service skills; strong verbal communication; and above all, a desire to help others.

The Branch Member Service Associate position is a tiered position with a solid compensation package and formal training modules - YOU control your career advancement as you learn and execute new skills.


Job Duties and Responsibilities

:


  • Empathizes with members and provides solutions to make it easy for members to acquire and effectively use NASA FCU products and services.
  • Identifies member needs to provide solutions on products that meet the member's needs and facilitate the member's financial security.
  • Processes a variety of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, check orders, share certificates, ACH/payroll/direct deposit, dire transfers, and stop payment set up and changes.
  • Handles complex member situations such as deceased member, guardianships, and representative payee accounts.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.
  • All MSAs may be assigned duties to support other areas in the Credit Union.

Qualifications

:


Education and/or Experience

:


  • MSA I
  • High school diploma or general education degree (GED). A minimum of one year of customer service experience
    or Bank/Credit Union/financial Call Center knowledge/experience with financial products.
    Cash handling experience required.
:


  • MSA II
  • High school diploma or general education degree (GED). Bank/Credit Union experience with at least 6months of opening Personal Accounts such as savings, checking, CDs, Money Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/crossselling.


  • MSA III

  • High school diploma or general education degree (GED). Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Advanced sales/crossselling experience.
Based on level (see Job Requirements Section for levels)


We offer a generous benefit package

:


Employer Funded Benefits
Health Insurance (Choice of two nationwide PPO plans)

High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible.)

Low Deductible Plan:
Generous employer contribution toward premium. (FSA compatible.)

Dental Insurance

Vision Insurance

Life Insurance/AD&D*Long-term Disability Insurance

401(k) with employer match up to 6% and immediate 100% vesting*Gain Sharing (eligibility rules apply)

Vacation Leave*Sick and Safe Leave*11 Paid Holidays*Education Assistance*Employee Referral Bonus*Credit Union Membership*Employee Assistance Program*Identity Theft Protection.

  • Additional fee to add family members.

Wellness Programs:
Health Coaching, Weight Loss, Tobacco Cessation, Patient Advocacy, and Discounts.

Medical Care Management


Optional Employee-Funded Benefits
Flexible Spending Medical Account (FSA)

Flexible Spending Dependent Care Account

Health Savings Account (HSA)

Voluntary Supplemental Life Insurance

Voluntary Dependent Life Insurance

Voluntary Short-term Disability Insurance

Voluntary Long-term Care Insurance

Pet Health Insurance*All benefits are based on meeting NASA Federal Credit Union's eligibility requirements.


Work Schedule


All MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours.

The typical work week is approximately 40 hours.

MSAs must be available between the hours of 7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday.

Specific shifts will be scheduled based on branch location operating hours.


WE'RE STRONGER TOGETHER


At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected.

We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values.

We recognize that respecting different perspectives and experiences makes us stronger together.
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