Client Success Representative - Batavia, United States - STACI AMERICAS

STACI AMERICAS

Verified Company

Batavia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Staci Americas is Hiring

Why Join Staci Americas?
We are looking for a Client Success Representative to be based at our Batavia Location
reporting to the Client Success Executive.

The
salary is $ $24.00 per hr.
Job Summary

This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading

Responsibilities:

Manage the customers' order process and ensure orders are entered, filled, and shipped accurately and timely
Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers' orders
Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers' inventory is managed properly
Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
Responsible for weekly and monthend billing and any billingrelated questions from customers
Learn and understand Standard Operating Procedures for all accountrelated activities
Manage the organization and filing of all customer order and shipping documents

Knowledge, Skills, Abilities:

Knowledge Of:

Business and financial implications of decisions that are made

Skilled In:

Written and verbal communication with end users, customers, vendors and teammates, including senior management

Ability To:

Identify and resolve problems in a timely manner, gather and analyze information, and develop alternative solutions
Manage difficult or emotional customer situations, respond promptly to customer needs and meet commitments
Understand business and financial implications of decision
Align work with strategic goals

Selective Preference:

Benefits
Full benefit package including Health, 401k, Dental, Vision

Our House Rules

SHOOT STRAIGHT _Tell it like it is. No exceptions._

OVER-DELIVER _Go above and beyond. Every day._

OWN IT _Take pride in your work. Be accountable._

STAY SAFE _Be vigilant. Work safely, always._

HAVE FUN _Enjoy the ride._

Staci Americas provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, gender, pregnancy, sexual orientation, gender identity, disability, or genetics. In addition to federal law requirements, Staci Americas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities._