- Interacts with office personnel on support related issues.
- Responds to all Help Desk tickets within one business day and creates relevant documentation.
- Distributes newly created documents to more experienced team members for review and posting on SharePoint.
- Follows standard escalation procedures.
- Utilizes existing documentation in the SharePoint system to complete recurring tasks.
- Basic troubleshooting of internal network issues.
- Works with Procurement Administrator to procure computer supplies within company guidelines.
- Administers user and email accounts at all offices.
- Documents recurring IT tasks.
- Follows closed Help Desk tickets with relevant documentation and distributes to more experienced team members for review and to post on SharePoint.
- Trains junior members in applicable policies/procedures.
- None
- Associate degree in business, information technology, or CIS/MIS.
You must possess an understanding of HDI best practices or be HDI certified. - A+ Certification/MCP is a bonus.
- 2+ years of experience in a support role.
- Proven technical knowledge and understanding.
- Must be a resourceful and innovative problem solver.
- Ability to work in a professional manner, be flexible, and handle interactions with all levels of the organization.
- Demonstrated ability to communicate well with other members of the IT department and with non-technical end users.
- Self-directed, organized, and motivated.
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Service Tech/Advisor
1 week ago
Trek Bicycle Pittsburgh, United States Part timeA bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encourage ...
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Field Service Tech Commercial
1 week ago
CSC ServiceWorks Pittsburgh, United StatesJob Description · The CSC ServiceWorks Story We're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from wo ...
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Imaging Services Student Tech
1 week ago
UPMC - Pittsburgh Medical Center Pittsburgh, United StatesJob Description · This student position will support our CT Department. · May perform imaging procedures at a technical level under the supervision of a registered technologist, incorporating learning and education with the performance of tasks to assist the technologist in thei ...
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Field Service Tech- Commercial
3 days ago
CSC ServiceWorks Careers Pittsburgh, PA, United States Full timeWe're the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals' benefit from work that's steady (but never boring), time to ...
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Imaging Services Student Tech
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesThis position will support the Diagnostic X-Ray department · May perform imaging procedures at a technical level under the supervision of a registered technologist, incorporating learning and education with the performance of tasks to assist the technologist in their responsibili ...
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Imaging Services Student Tech
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesThis student position will support our CT Department. · May perform imaging procedures at a technical level under the supervision of a registered technologist, incorporating learning and education with the performance of tasks to assist the technologist in their responsibilities. ...
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Imaging Services Student Tech
1 week ago
UPMC Pittsburgh, United StatesAre you a second-year radiography student who is interested in a career in mammography? UPMC Magee Womens Hospital is hiring a casual imaging student tech to join their department This position will have daylight and early evening hours to fit around your school schedule No holid ...
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Imaging Services Student Tech
1 week ago
UPMC Pittsburgh, United States**This student position will support our CT Department.** · May perform imaging procedures at a technical level under the supervision of a registered technologist, incorporating learning and education with the performance of tasks to assist the technologist in their responsibilit ...
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Imaging Services Student Tech
1 week ago
UPMC Pittsburgh, United States_This position will support the Diagnostic X-Ray department_ · May perform imaging procedures at a technical level under the supervision of a registered technologist, incorporating learning and education with the performance of tasks to assist the technologist in their responsibi ...
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Imaging Services Student Tech
1 week ago
University of Pittsburgh Medical Center Pittsburgh, United StatesAre you a second-year radiography student who is interested in a career in mammography? UPMC Magee Womens Hospital is hiring a casual imaging student tech to join their department This position will have daylight and early evening hours to fit around your school schedule No holid ...
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Lighthouse Integrated Solutions Pittsburgh, United States Full timeWe are searching for a reliable, self-starter individual who can handle a variety of service call installs, rollouts, cable pulls, etc in Pittsburgh and surrounding areas on a 1099 contracted basis willing to start immediately. You will need the skills and tools to build a full n ...
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Diesel Technician/Mechanic III
2 days ago
Penske Truck Leasing Duquesne, United States Full time920 Irwin Run Rd, West Mifflin, PA 15122 · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance and minor repairs on the newest and best maintained f ...
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Licensed Practical Nurse
22 hours ago
BAYADA Home Health Care Pittsburgh, United States Full timeBAYADA Home Health Care has immediate opportunities on our HICU Health Services team for LPNs interested in helping infants and children transition from the hospital to home in the Pittsburgh, PA area This is a full-time and benefitted opportunity blending your critical care expe ...
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Reference (M/F/D) Banking Supervision Law
2 weeks ago
Sapphire Technologies Millvale, PA, United States FreelanceWe are a manufacturing company specializing in solutions for the credit industry. Our team of approximately 100 employees are experts in various fields and work closely with our clients and partner companies to develop products and services. Our daily work plays a crucial role in ...
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Roofing Service Tech
3 days ago
Simon Roofing Monroeville, United StatesJob Description · Job DescriptionRoofing Service Tech · We are looking for a Roofing Service Tech to join our organization. If you are a person with a strong work ethic, and basic knowledge of various roofing systems and/or construction who want to become a commercial roofing pro ...
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Municipal Services Tech
1 week ago
Keystone Clearwater Solutions Canonsburg, United StatesJob Description · Job DescriptionSTANDARD SPECIFICATIONS: · Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. · Some r ...
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Imaging Services Student Tech
1 day ago
UPMC - Pittsburgh Medical Center Monroeville, PA, United StatesJob Description Are you currently an Imaging student looking to gain more experience and expand your knowledge? Do you enjoy working hands on with patients, their families, and a supportive team to provide excellent patient care? If so, you might be a great fit for a role at UPM ...
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Tech Central Service I
1 week ago
Highmark Health Jefferson Hills, United States Full time**Company :** · Allegheny Health Network · **Job Description :** · **GENERAL OVERVIEW** · Provides proper care, handling, processing, sterilization and storage of all supplies and equipment, to ensure a high quality product for use in surgical services and throughout the hospital ...
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Tech Central Service I
1 week ago
Highmark Health Jefferson Hills, United States Full time**Company :** · Allegheny Health Network · **Job Description :** · **GENERAL OVERVIEW** · Provides proper care, handling, processing, sterilization and storage of all supplies and equipment, to ensure a high quality product for use in surgical services and throughout the hospital ...
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BlueWave Solutions Heidelberg, United StatesWhat to expect: * From the beginning, you will gain deep insights into the development, production, and maintenance of electronic high-tech products, assemblies, and components in our own training workshop in Heidelberg. * During your training, you will take on responsible tasks ...
IT Desktop Service Tech - Pittsburgh, United States - Pomeroy Technologies
Description
Job DescriptionCore Function:
This position will require the use of remote tools to resolve open issues or complete outstanding requests that involve new functionality of PC hardware, software and peripherals. This position requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately.
Essential Duties Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Mental Demands
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
IT Desktop Service Tech professionals in Pittsburgh
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Malcolm McLaurin
IT Support Technician and Front End Developer