Avp, Consumer Bank Digital Product Owner - Stamford, United States - Synchrony

Synchrony

Verified Company

Stamford, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Description:

Role Summary/Purpose:

_We're proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events._

Essential Responsibilities:

Identify & prioritize business needs and translate to business rules/stories for agile Kanban team
Oversight and leadership of the wingtowing product development lifecycle including build, test, launch, and adoption
Work with the Agile Development Team & Scrum Master, lead backlog planning and grooming, and support Releases
Coordinate and lead user acceptance testing (UAT) for releases as needed
Partner with our internal SEO team to optimize our site SEO
Become expert in our content management system & capabilities, make updates in that tool as needed
Ensure our site meets ADA WCAG AA standards
Responsible for gathering market intelligence, competitive insights and user VOC and translating into business strategies and creating detailed user stories/requirements
Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance as needed
Support all rate changes; ensure process is place is well understood and successful
Partner with key stakeholders such as Marketing & Branding, IT, Compliance, and Operations to identify and prioritize future features to deliver to market and to ultimately manage the product backlog
Responsible for all "run the engine" functions for the site, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Google Analytics
Partner closely with legal & compliance to ensure disclosures are accurate & all site updates are approved by them
Audit our site on a regular basis to ensure all disclosures are up to date
Perform other duties and/or special projects as assigned
Work closely with our other Consumer Bank Digital Product Owners to create a unified digital customer experience
Work closely with our other Synchrony marketing site Product Owners to support the broader SYF brand

Qualifications/Requirements:

Bachelor's degree OR in lieu of degree; high school diploma/GED and 9+ years of digital product and/or web product experience within a digital banking organization
5+ years of digital product and/or web product experience to include:
2+ years of agile experience

Desired Characteristics:

Experience with Agile (work or preferably, trained) and/or Agile Kanban teams
Track record of creative & strong problem solving and ability to thrive in a crossfunctional and virtual environment
High energy, selfmotivated, with strong communication skills (verbal and written)
Passion for learning about new technologies and identifying ways to drive innovation
Excellent analytical and presentation skills within all levels of the organization. Effectively communicate and influence all leadership levels of Synchrony and its partners
Strategic thinker with ability to develop and implement actionable plans to drive business results
Strong project management experience with a record of delivering on time and across functions
Experience in leading large crossfunctional virtual project teams

Grade/Level: 11
***The salary range for this position is
90, ,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

You must be 18 years or older
You must have a high school diploma or equivalent
You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
New hires (Level 47) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future nonexempt roles. Employees, level 8 or greater, must have at least 18 months' time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individ