Knott's Scary Farm Guest Experience Supervisor - Buena Park, United States - Knott's Berry Farm

Knott's Berry Farm

Verified Company

Buena Park, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:

$20.29 / hour

As a Guest Experience Supervisor (Scary 13) at Knott's Scary Farm, you will play a vital role in ensuring our guests have a safe, enjoyable, and memorable experience during their visit.

You should be able to comfortably and confidently deescalate challenging guest-facing situations while providing exceptional guest service and maintain a high level of professionalism and enthusiasm.

Previous experience in guest service or hospitality is preferred. This role is compensated at a rate of $20.29/hour

Knott's is an equalopportunity employer. Performers must be at least 18 years old. We support a drugfree workplace and perform preemployment substance abuse testing, physicals, and background checks._

KNOTT'S SCARY FARM EVENT DATES ARE AS FOLLOWS*:
(September) 19, 20, 21, 22, 26, 27, 28, 29,

(October) 3, 4, 5, 6, 10, 11, 12, 13, 17, 18, 19, 20, 24, 25, 26, 27, 31,

(November) 1, 2

Responsibilities:

Maintain the quality of the show from opening to closing, ensuring that each performance is consistent and follows the set guidelines predetermined by Scary Farm management
Maintain the highest quality of the show for our guests by ensuring the venue is set/ready/open each night
Move or change the location of talent positions (due to the lack of staffing/emergencies, safety) to ensure the same quality of the show for all guests
Monitoring and keeping a daily schedule for the cast and crew of your venue/area
Track all scheduling adjustments (overtime, callouts, day off switches, and late/early leave situations)
Keep detailed notes on the venues/areas productivity and take any corrective actions as deemed necessary
Notating any issues in performance and reporting them to the correct parties
Handling any personnel issues with the crew and cast
Handles issues, employee concerns, guest complaints, special requests, losses, and any other unusual occurrences or situations
Managing and reporting any guest complaints/concerns/questions
Notating changes in the operation of cast and crew
Upholds all policies and demonstrates a commitment to customer service in all aspects of employment
Providing guest service according to Cedar Fair standards when serving the guest or working with subordinates, including initiating guest interactions, answering questions, and giving accurate directions
Maintaining cleanliness and safety in assigned work area, performing all duties in compliance with Cedar Fair Safety guidelines and requirements, and reporting all unsafe or unusual conditions to supervision.
Meeting scheduling availability requirements that include nights, weekends, and holidays.
Fulfilling attendance requirements as outlined in Cedar Fair's attendance policies.
Adhering to Cedar Fair's Rules of Conduct, including specific costuming and grooming standards as outlined in Employee Guidelines and another park/divisionspecific policies and procedures
Other duties may be assigned

Qualifications:

25 years of leadership experience in an entertainmentdriven field, Haunt/Themed Entertainment Industry experience a plus
Demonstrated experience leading a multidisciplined, diverse team.
Decisionmaker with the ability to work under pressure.
Demonstrated skills in effective budget and scheduling management.
Availability to work all assigned rehearsal and event dates that include weekday/weekends nights and holidays.
Willingness and ability to wear makeup and costumes for extended periods of time in varying California weather conditions and temperatures.
Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, and DMV
Ability to provide a record of previous employment, education, and personal references, per Company policy, unless prohibited by federal, state, or provincial law