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Lehi

    Senior Ecommerce Sales Engineer - Lehi, United States - Pattern

    Pattern
    Pattern Lehi, United States

    3 weeks ago

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    Description
    Job Description:

    Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern and use your skills to push one of the fastest-growing companies in the US to the top of the list

    Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub-with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands - including Bosch, Nestlé, Stance, TUMI, and Panasonic - rely on the company's e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek's Global Most Loved Workplaces.

    As a Sales Engineer in our Asian business, you will act as the ecommerce expert between lead generation representatives and Deal Closers. Your mission will be to strategically assess which potential clients could make excellent Pattern partners - auditing prospective partner performance across Marketplaces in Asia, understanding the market growth opportunity through conducting market research, leveraging marketplace data, and providing commercial forecasting to estimate growth potential. Working closely with the global Sales team, you will also be interacting with colleagues all over the world including EMEA, APAC and the Middle East. This is a full-time role based in Lehi, Utah at Pattern's HQ.

    What is a day in the life of a Senior eCommerce Sales Engineer?
    • The Senior eCommerce Sales Engineer supports the sales team in
      • Acquiring new brand partners through identifying high potential accounts
      • Building data-driven, compelling business cases that engage brands and set the right expectations that Pattern can deliver on
      • Working across sales, ads, data science, brand management, finance, and other teams to drive strategies that assist in closing new brand partners
      • Being the subject matter expert on Tmall and other Chinese marketplaces and Pattern capabilities such that Account Executives always want you on calls to drive confidence in Pattern expertise & Pattern's ability to grow their brand
      • Supporting a smooth transition from sales to brand management
    • Proactively coordinate with various stakeholders (domestically & internationally) to prioritize projects
    • Present business cases to potential new brand partners (executive teams)
    • Serve as an expert on all things eCommerce and have a deep understanding of the Asia marketplace opportunities & how effectively the brand can perform in each market
    What will I need to thrive in this role?
    • Minimum of 3-5 years experience in eCommerce - preferably working in eCommerce at a brand or working for a marketplace (e.g.TMall, Amazon, etc.) on the brand mgmt side (i.e. 1P)
    • Fluency in Mandarin. Ability to read and translate backend data from Chinese marketplaces
    • Deep understanding of Chinese ecommerce marketplaces and how to do business in China
    • Strong knowledge of selling strategies in China including cross-border vs domestic shipping, and typical promotional mechanics
    • Understands key success metrics for a brand in a China eCommerce environment
    • Translates data into insights and effectively communicate them with senior stakeholders
    • Analytical - experienced with Excel/Google Sheets and building presentations to communicate with executives
    • Communicates in a clear, concise manner and can tailor messaging to the audience (e.g. exec level vs. mid-level mgmt level)
    • Prioritizes daily activities to ensure materials are prepped for highest priority potential accounts and Account Executives are prepped with insights
    • Understands the context and pain points of various accounts to tailor messaging, decks, etc. to meet those needs
    • Works efficiently cross-functionally and internationally; builds relationships and leverages expertise of various departments to build better business cases and/or reinforce Pattern capabilities
    • Has a solid grasp on industry stats/Pattern proof points and process qualitative/quantitative data to create value for potential partners and stays up-to-speed on industry trends and Pattern capabilities to drive value for brands
    What does high performance look like?
    • You follow through with all assignments in a timely manner
    • You give 100% to all tasks and projects you are given
    • You actively comment and participate in group collaborations
    • You will take full ownership of your projects and follow through to completion
    • You proactively identify areas of opportunity and work cross functionally to execute on them
    What is the team like?

    You will work with the other full-time Revenue Operations team members and Sales & Marketing leadership as well as be supervised by the Head of Revenue Operations. This team is data-driven and results oriented. You will collaborate regularly with members of your team to implement actionable solutions.

    Sounds great What's the company culture?

    We are looking for individuals who are:
    • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern's processes and outcomes.
    • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data.
    • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner's expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern.
    • Team of Doers- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners.
    What is the hiring process?
    • An initial phone interview with Pattern's talent acquisition team
    • A video interview with the hiring manager
    • An online interview/data project with the hiring manager and executive leader
    • An onsite interview with a panel of department leaders
    • Reference checks
    • Executive review
    How can I stand out as an applicant?
    • Be prepared to talk about professional accomplishments with specific data to quantify examples
    • Be ready to talk about how you can add value and be the best addition to the team
    • Focus on mentioning how you would make a difference at Pattern
    • Be prepared to talk about any side projects related to data and analytics
    Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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