- Contract Billing for Grade 2-3 Contracts, to include:
- Base Billing
- Usage Billing
- Meter entry, audits and editing
- Maintain expiration dates
- Contract revisions for continued adjustments
- Investigate and resolve billing & invoicing errors, recommend process improvements to avoid future
- Provide meter information to our Partners based on customer assignments
- Assist with general billing inquires – Email and Phone Queue
- Attend Internal Company Rollout for new customers
- Contract record setup in ERP for large, complex accounts
- Create custom invoice templates for back-up of ERP system generated invoices with some manual adjustments to the Contract Invoice FlexTool
- Work with banks on custom bundled allocations, meter entry and invoice corrections
- Publish Account Profile with billing specific processes for Grade 2-3 contracts
- Contract Assignments to Contract Biller for all three billing grades
- Contract Terminations
- Manage Credit Carry Forward (CCF)and Underage contracts by auditing and correcting as necessary and application of CCFs as contractually stated or approved by management
- Partner with AR Team to apply Supply Allotment credits on appropriate invoices
- Manage ZenDesk queue on rotation basis and complete assigned tasks
- Monitor Meter Health Report and escalate as needed
- High Diploma or GED, some college preferred or 2 years equivalent job experience
- Ability to work in a team setting
- General Office skills, including typing, phone use and Microsoft Suite
- Advanced MS Excel Skills and MS Access
- Attention to detail and record keeping skills
- Investigation and Problem-Solving skills
- Customer Service and communication skills
- Medical / Dental / Vision and 401K
- To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.
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