-
Senior Analyst, Price Desk
1 week ago
Iron Mountain Inc Hartford, United StatesSenior Analyst, Price Desk · Hartford , · Connecticut · Remote Eligible in Connecticut - J0073997 · Apply Now · At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed pe ...
-
Help Desk Analyst
3 weeks ago
Crescens Hartford, United StatesJob Title: Help Desk Analyst · Location: Hartford, CT · Duration: 12 months · Job Description: · The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System (CI ...
-
Help Desk Analyst
1 week ago
Crescens Hartford, United StatesJob Title: · Help Desk Analyst · Location: Hartford, CT · Duration: 12 months · Job Description: · The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at client, the Client's Information Sharing System ...
-
Information Technology Roles
2 weeks ago
DCI Resources, LLC (The Learning Academy) Hartford, United StatesEnables entry-level and aspiring (0-2 years' experience) IT professionals to gain foundational technical capabilities. These related skills include basic and advanced security concepts, IT infrastructure, cloud operations, vulnerability assessments, risk management, full stack de ...
-
Service Desk Analyst
2 weeks ago
Delphi-US Middletown, United StatesTitle: Service Desk Analyst (Contract)- Job#4921 · Location: Middletown, CT · Job Description: · Our client located in Middletown, CT has an immediate need for a Service Desk Analyst to join their team. This role oversees all 1st & 2nd level support needs of the agency s desktop ...
-
Service Desk Analyst-Level II
3 weeks ago
PRI Technology Connecticut, United StatesResponsibilities: · Resolve situations with VIP clients (white glove experience) · Troubleshoot and resolve critical server, network, and lines of business incidents · Windows Server 2008/2012/2016, including Active Directory, Group Policy, DNS & DHCP · Office 365 / Azure / AWS · ...
-
ERP Financials Business Analyst
1 week ago
State of Connecticut Hartford, United StatesIntroduction · The , is currently seeking dynamic, passionate individuals who are eager to contribute their expertise within the Core-CT Service Delivery Section as an . Join our team and embark on a rewarding career that offers growth, superlative benefits, and a culture that e ...
-
Information Technology Analyst 1
3 hours ago
State of Connecticut Hartford, United StatesIntroduction · The , (OAG) is recruiting for an Information Technology Analyst 1 in the area of Information and Technology Services. This is a full-time, 40-hour per week position with a work schedule of Monday - Friday from 8:00am - 5:00pm. What We Can Offer You: Visit our ne ...
-
Service Desk Personnel
3 weeks ago
ACL Digital Hartford, United StatesSTATE OF CONNECTICUT · Criminal Justice Information System (CJIS) Governing Board · Help Desk Analyst · CISS Project · ugust, 2023 · (x) New Task ( ) Renewal ( ) Fixed Price (x) On Site Support (x) Remote Support · 1. REQUIRED AGENCY · Department of Emergency Services and Public ...
-
Hmda Analyst
1 week ago
BankNewport Middletown, United StatesOverview: · The HMDA Analyst assists the lending teams with monitoring, reviewing, updating and preparing monthly HMDA/CRA reports, submitting on a monthly, quarterly and/or annual basis. The HMDA Analyst demonstrates a full understanding of current reporting requirements for HMD ...
-
Senior sql developer local
3 weeks ago
V Group Hartford, United StatesClient: · State of Connecticut · Job Title: · SeniorSQL Developer · Duration: · 12+ Months · Start Date: · ASAP · Location: · 505 Hudson Street Hartford, Connecticut Hybrid) · Position Type: · Contract · Interview Type: · In Person/Web Cam · Working Hours: · 40 Hours per ...
-
State of Connecticut Newington, United StatesIntroduction · Are you a current Department of Transportation (DOT) employee looking to advance your career within the agency? If so, read below and apply today The, Department of Transportation (), is now accepting applications from qualified agency employees to apply for the p ...
-
Business Intelligence Associate
1 hour ago
NEFCO Corp East Hartford, United StatesThis position's primary focus is to work within our BI data/Intranet team producing datasets and solutions to stakeholders across all functions of the corporation. Work within the team and stakeholders to help with problem resolution, end-user support, process mapping, system tes ...
-
Data Governance Analyst
12 hours ago
Conexess Bloomfield, United StatesWho We Are: · Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work. · Conexess Group i ...
-
Mid-Level Cybersecurity Analyst
3 weeks ago
Rite-Solutions, Inc. Middletown, United StatesRite-Solutions, Inc is seeking a skilled and motivated mid-level Cybersecurity Analyst with a passion to take on new challenges and embrace opportunities to complete objectives. While this position is located in Middletown, RI, you will support our Connecticut office as well as e ...
-
IT Support Analyst
3 weeks ago
Cianbro Hartford, United StatesThis position will be responsible for providing IT support for end-users across a variety of business and IT applications, as well as supporting various technologies throughout the company. · Job Responsibilities · End-User Technical Support: Provide support for inbound inciden ...
-
Systems Analyst II
3 weeks ago
Novus Insight Hartford, United StatesJob DescriptionJob Description · Position Title: Systems Analyst II · Job Description: Under the supervision of a Director/C-level, the Systems Analyst II is responsible for developing and implementing strategies to address problems relating to computer ease of use, reliability, ...
-
Submarine Military Logistics Analyst
3 weeks ago
Serco North America Hartford, United StatesPosition Description : · If you seek a rewarding, high profile and challenging position supporting projects for the US Navy- Serco has a great opportunity for you This position is on a dynamic team, supporting Team Submarine. Bring your expertise and collaborative skills to make ...
-
Veterans Service Representative
2 weeks ago
Veterans Benefits Administration Hartford, United StatesVeterans Service Representative (Authorization Quality Review Specialist) · The Veterans Service Representative (Authorization Quality Review Specialist) is an integral part of the VSC and BEST quality assurance program and is a key technical adviser to the Veterans Service Repr ...
-
Board Certified Behavior Analyst
2 hours ago
Inbloom Autism Services East Hartford, United StatesOverview: · We are looking to hire ambitious BCBAs at our Learning Centers who want to advance in their careers, look forward to collaborating with a team of other behavior analysts, and who share in our mission to make a profound impact on the lives of kiddos. · **Benefits** · I ...
Help Desk Analyst - Hartford, United States - CyberTec
Description
Requisition ID - Help Desk Analyst
Requisition Name - Service Desk Personnel
Quantity Requested 2
Submission Deadline 08/25/2023
Location Hybrid(55 Farmington Avenue Hartford, Connecticut
Candidate Must Be Local
Minimum 10 Years' experience
1 Professional Reference + must be on your W2
Description
STATE OF CONNECTICUT
Criminal Justice Information System (CJIS) Governing Board
2. PROJECT/SYSTEM OVERVIEW
The Connecticut Information Sharing System (CISS) provides an integrated solution for the sharing of criminal justice information (CJI) within the Connecticut criminal justice agencies, in full compliance with the current versions of both the state and federal CJIS Security Policies.
Help Desk support operations is a critical element for this program; a
Help Desk Analyst is necessary to execute these objectives.
3. SCOPE OF WORK
The Help Desk Analyst position is responsible for providing Level 1 end user support for issues related to the computer systems at CJIS, the Connecticut Information Sharing System (CISS) and any other system managed by CJIS.
The Help Desk Analyst is expected to leverage strong interpersonal skills and solid communication skills to rapidly become a contributor to the implementation of the CJIS support strategy.
The CJIS team needs a Help Desk Analyst to ensure the following work is performed:Specific Services Required
n Exhibit quick-response customer support and work with clients over the phone to troubleshoot, analyze, diagnose and engage appropriate technical resources to resolve client issues.
n Provide proactive follow-up, effective problem resolution, and end-to-end ownership of the problems.n bility to develop good rapport with technology staff to foster positive team development to ensure accurate and timely updates and resolution to customer issues.
n Must be customer centric and aggressive in promoting your customers' needs and getting them met.n Must follow all documented help desk processes and procedures to ensure consistent, quality support to end users.
n Must answer and address all incoming service calls and emails and route accordingly.
n Keep well-documented, up-to-date case notes on all tickets daily.
n Ensure constant service ticket flow by escalating tickets that require higher-level assistance.
n Provide first level of customer support and resolve issues or escalate as needed.
n Ensure client support requests are well documented and triaged appropriately.
n Must coordinate and work closely with the Help Desk Manager to service and provide training for our internal and external clientele.
n Ensure the logging of all incidents and service requests.n Conduct timely triage and escalation in accordance with SLA requirements.
n ddress and resolve tier 1 level incidents and requests.
n Engage with other service desk resources and escalate as needed to other technical teams.
n ccurately document interactions, incidents, and problems.
n Work with service desk and other teams to develop, enhance and clearly document technical process and procedure.
n Follow, enhance and develop procedural documentation related to user account provisioning and management.
n Develop, enhance and maintain knowledge base articles used by other IT staff.
n Participate in Production support review meetings.
Required Skills/Experience
The candidate must have the following skills or experience:
n Bachelor of Science in Information Technology or related field.
n Minimum 3 years IT support experience and knowledge of Help Desk processes and procedures.
n Minimum 3 years of experience working in IT Help Desk support environment.
n Working knowledge of System Center Service Manager or other enterprise ticketing systems alike.
n Familiarity with Information Technology Infrastructure Framework (ITIL) processes related to IT service and support.
n Excellent Customer Service skills, including a positive attitude and ability to instill confidence in your customers.
n bility to effectively prioritize and execute tasks in a high-pressure environment.
n bility to work cooperatively with other team members, including team lead/manager, support staff, developers, vendors, etc. a must.
n Proficient with the following technologies: Microsoft Windows 7/10, Microsoft Office 2010/2013/2016, TCP/IP, DNS, DHCP, Telnet and Active Directory.
*
Travel
n Does this position include travel? No. Candidate should not be expected to travel to offsite meetings.
n ny and all travel that could be involved with this position will not be reimbursed by CJIS or the State of CT.
Travel reimbursement is the responsibility of the respective vendor.