- Assign work/cases to team members
- Maintain active awareness of multiple case tickets with meticulous attention to detail
- Perform quality analysis of tasks performed by the team members
- Suggests and implements workflow improvements
- Provides feedback, coaching and improvement plans to team members
- Seeking candidates with expertise in VOD industry metadata standards (CableLabs, MovieLabs), knowledge of video/audio codecs and container formats.
- Seeking candidates with a comprehensive understanding of VOD delivery and processing pipeline.
- Seeking candidates with proven troubleshooting expertise in VOD assets (video/audio, encoding, streaming errors). Strong analytical skills to identify root causes across platforms, effectively triage issues, and adhere to defined resolution processes.
- Seeking candidates with experience in content management systems, data analysis (dashboards, Excel), and familiarity with IBM Aspera for file transfers.
- Seeking candidates with experience in text-based data formats (XML, JSON, etc.) and the ability to decode XML files.
-
Video Specialist
1 week ago
ApTask Milford, United StatesTitle : Video on Demand SME / Analyst · Location: Milford, OH (Onsite) · Job Type: Full time · Job Description: · Seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following: · Assign work/cases to team ...
-
Professional Services Group Supervisor
2 weeks ago
Modern Office Methods Montgomery, United StatesESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the business installation completion a ...
-
Professional Services Group Supervisor
5 days ago
Modern Office Methods Montgomery, United StatesESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the business installation completion a ...
-
Lead Process Development Engineer
1 day ago
Aprecia Pharmaceuticals Blue Ash, United StatesGeneral Purpose of Position · : · Fill a key role on a team of engineers and scientists tasked with the innovation and development of proprietary and non-proprietary processes and process technologies to be used in the development and manufacture of commercially viable pharmace ...
-
Lead Controls Engineer
3 days ago
Aprecia Pharmaceuticals Blue Ash, United StatesGeneral Purpose of Position · : · Fill a key role on a team of engineers and scientists tasked with the innovation and development of proprietary and non-proprietary processes and process technologies to be used in the development and manufacture of commercially viable pharmaceu ...
-
Professional Services Group Supervisor
1 week ago
Modern Office Methods Cincinnati, United StatesJob Description · Job DescriptionESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the b ...
-
Talent Development Coordinator
1 week ago
Western & Southern Life Cincinnati, United StatesOverview: · Summary of Responsibilities: · Plans, organizes, and executes a wide range of support activities for the Talent Development department. Manages all aspects of the learning management system (LMS) for Talent Development, training calendars, training materials, contin ...
-
Professional Services Group Supervisor
1 week ago
Modern Office Methods Cincinnati, United StatesESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the business installation completion an ...
-
Professional Services Group Supervisor
1 week ago
Modern Office Methods Cincinnati, United States Full timeESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the business installation completion an ...
-
Supervisor (Full-time Customer Service
1 week ago
Modern Office Methods Cincinnati, OH, United States Full timeESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · * Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · * Carry the responsibility for effectively forecasting the business installation complet ...
-
Lead Process Development Engineer
1 week ago
Aprecia Pharmaceuticals Cincinnati, United StatesGeneral Purpose of Position : Fill a key role on a team of engineers and scientists tasked with the innovation and development of proprietary and non-proprietary processes and process technologies to be used in the development and manufacture of commercially viable pharmaceutical ...
-
Advisory Services Operations Manager
41 minutes ago
Ricoh Americas Corporation Cincinnati, United StatesAdvisory Services Operations Manager · Dynamic Leader who supports Client Strategy, Employee Success, and Business achievement with proven Managerial Skills and Leadership Competencies. · POSITION PROFILE · The Advisory Services Operations Manager functions in general manager rol ...
-
Professional Services Group Supervisor
1 week ago
Modern Office Methods Cincinnati, United StatesESSENTIAL FUNCTIONS · Summary of Major Goals and Responsibilities: · Ensure systems and processes are documented and optimized through product improvements and operational efficiencies · Carry the responsibility for effectively forecasting the business installation completion an ...
-
Lead Controls Engineer
1 week ago
Aprecia Pharmaceuticals Cincinnati, United StatesGeneral Purpose of Position : Fill a key role on a team of engineers and scientists tasked with the innovation and development of proprietary and non-proprietary processes and process technologies to be used in the development and manufacture of commercially viable pharmaceutical ...
-
Senior Systems Engineer
16 hours ago
The Albers Group LLC Cincinnati, United StatesJob Description · Job DescriptionJob Title: Senior Systems Engineer · Department: Aerospace Services · Reports to: Director of Engineering · Locations: Cincinnati, Ohio · Full/Part Time: Full time · Remote work authorized: No · FLSA Classification: Exempt · CBA: N/A · Effectiv ...
-
Process Safety Manager
16 hours ago
Darling Ingredients Inc. Newport, United StatesJob Description · Job DescriptionJob Summary · The overall purpose of the Process Safety Manager position is to function as the subject matter expert (SME) for process safety and hazard analysis, risk mitigation, and PSM / RMP auditing. In addition, this role will serve as in-ho ...
-
Heat Treat Technician
1 week ago
Bodycote Hebron, United StatesWe are currently interviewing for a Heat Treater in Hebron, KY. · Bodycote is offering a $1,500 sign-on retention bonus · Bodycote offers: · * Full-time, 40 hours per week - but we are flexible · * Paid holidays and 3 weeks paid time off. · * 6 am - 2:30 pm Monday - Friday. · * M ...
-
Sensory Specialist
42 minutes ago
Archer Daniels Midland Company Erlanger, United StatesJob Description · PGCS Sensory Specialist - Erlanger, KY · This is a full-time, exempt position. · Job Summary: · The PGCS Sensory Specialist role is a North America technical execution position that is responsible to ensure all PGCS related materials meet PGCS sensory specificat ...
-
Examiner II
1 week ago
Federal Reserve System Cincinnati, United States Full timeCompany · Federal Reserve Bank of ClevelandThe Federal Reserve Bank of Cleveland is part of the nation's central bank and we've provided many opportunities for professional growth during our history. · For twenty-three years in a row, we've been named "One of Northeast Ohio's B ...
-
Sensory Specialist
2 weeks ago
ADM Erlanger, KY, United StatesJob Description PGCS Sensory Specialist - Erlanger, KYThis is a full-time, exempt position.Job Summary: The PGCS Sensory Specialist role is a North America technical execution position that is responsible to ensure all PGCS related materials meet PGCS sensory specification prior ...
Video On Demand SME - Milford, United States - Tata Consultancy Services
Description
TCS, a global leader in IT services, consulting, and business solutions, leverages technology for business transformation and helps catalyze change.
Our Milford office is seeking a VOD SME/Lead to help monitor and maintain the VOD Service Desk team within SLAs. Daily Responsibilities include the following:
Knowledge & Skills