Jobs

    Director of Customer Service, Americas - Jessup, United States - Tate Inc.

    Tate Inc.
    Tate Inc. Jessup, United States

    1 week ago

    Default job background
    Description
    Basic Purpose


    The Director of Customer Service, Americas will oversee all post-sales activities and customer interactions for Tate's product lines in the Americas region, including access floors, structural ceilings, and containment.

    The Director of Customer Service, Americas will be responsible for managing a team across multiple production and office facilities in Maryland, Pennsylvania, and Virginia, ensuring the highest level of customer satisfaction.

    Responsibilities

    Leads and inspires a team of 10+ employees across various locations, providing guidance, coaching, and professional development opportunities.
    Fosters a positive and collaborative team culture focused on delivering exceptional customer service.
    Oversees the entire post-sales process, from order placement to product delivery, ensuring seamless customer experiences.

    Acts as the Voice of the Customer across the organization identifying key needs and corporate weaknesses to improve customer experience.

    Manages and resolves customer complaints, evaluating issues to identify root causes and implementing corrective actions.
    Evaluates estimates and determines appropriate credits for customers, balancing customer satisfaction with the financial health of the organization.
    Collaborates closely with sales, engineering, product development, project managers, and quality teams to manage customer relationships effectively.
    Acts as a liaison between customer service and other departments to address customer concerns and enhance overall customer satisfaction.
    Keeps the ERP and/or CRM systems up to date with accurate and relevant information regarding customer interactions.
    Utilizes data and reports from these systems to analyze customer trends and make informed decisions.
    Develops and implements efficient processes and workflows to streamline the customer experience and improve overall service delivery.
    Continuously assesses and refines customer service procedures to enhance operational efficiency.
    Utilizes and develops KPI's and other metrics to improve process and represent team during monthly director review meetings.

    Maintains awareness of individual contribution to and impact of the quality, safety, environmental, and product compliance policies and activities; reports all quality issues, unsafe acts, and unsafe conditions to the proper personnel.

    Qualifications

    Bachelor's degree in business administration, management, or a related field. MBA is a plus.
    Proven experience in customer service leadership, preferably in a manufacturing or construction-related industry.
    Strong understanding of ERP and/or CRM systems.
    Excellent interpersonal and communication skills.
    Ability to make data-driven decisions and effectively manage a team across multiple locations.
    Problem-solving skills with the ability to evaluate and resolve customer complaints.

    #J-18808-Ljbffr
  • BITO Storage Solutions US

    Site Manager

    1 day ago

    BITO Storage Solutions US Jessup, United States

    Company Summary · BITO Storage Solutions stands for innovative storage technology. As one of the few single service providers in its field, the company supplies shelving, container, picking and transportation systems for all industries. · The company was originally founded in 18 ...

  • Renewal By Andersen

    Customer Service Project Coordinator

    3 weeks ago

    Renewal By Andersen Jessup, United States

    · Description & Requirements · We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life bala ...

  • Baltimore Aircoil

    Aftermarket Product Marketing Lead

    2 weeks ago

    Baltimore Aircoil Jessup, United States

    Job Description · Job Description · POSITION PURPOSE · The Aftermarket Product Lead is responsible for supporting BAC's value proposition and sales growth in North America. They will be product strategy and sales process experts. They will develop, launch, and facilitate traini ...

  • Tate Inc.

    Customer Service Representative

    6 days ago

    Tate Inc. Jessup, United States

    Job Type: Full Time.Reports to : Director of Customer Service.About UsAt Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastructure solutions, for over 50 years. We have ...

  • Tate Inc.

    Customer Service Representative

    1 week ago

    Tate Inc. Jessup, United States

    Job Description · Job DescriptionJob Type: Full Time. · Reports to: Director of Customer Service. · About Us · At Tate, we are passionate about everything we do. Tate has been recognized worldwide as an industry leader in the development and manufacture of data center infrastruct ...

  • Renewal By Andersen

    Direct Marketing Manager

    6 days ago

    Renewal By Andersen Jessup, United States

    Why Renewal by Andersen? On our marketing team, no two days are the same Put your entrepreneurial spirit and creativity to use generating marketing leads and driving brand awareness. · A reputation that stands apart · We've installed more than 6 million windows across North Ame ...

  • Baltimore Aircoil Company

    Accounts Payable Specialist

    2 weeks ago

    Baltimore Aircoil Company Jessup, United States

    Job Description · Job DescriptionPOSITION PURPOSE · The Accounts Payable Specialist is responsible for processing invoices for multiple locations, payment processing, vendor maintenance, resolving payment inquiries, and providing support for other department functions. · PRINCIPA ...

  • Soft Stuff Distributors

    Warehouse Associate

    3 weeks ago

    Soft Stuff Distributors Jessup, United States

    Job Description · Job DescriptionSalary: 19.00 · What We Do · Soft Stuff Distributors provides Specialty Food Solutions to the Hospitality Industry. Soft Stuff started 30 years ago in the sunroom of our founders' home, selling cheesecakes to local businesses. Three decades later, ...

  • Andersen

    Direct Marketing Manager

    1 week ago

    Andersen Jessup, United States

    Job Details · ANDERSEN CORPORATION SUMMARY: · We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positiv ...

  • Renewal By Andersen

    Direct Marketing Manager

    1 week ago

    Renewal By Andersen Jessup, United States

    · Job Details · ANDERSEN CORPORATION SUMMARY: · We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a posi ...

  • Sunbelt Rentals

    Branch Manager

    1 week ago

    Sunbelt Rentals Jessup, United States

    Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks amon ...

  • Renewal By Andersen

    Direct Marketing Associate

    1 week ago

    Renewal By Andersen Jessup, United States

    Renewal by Andersen is looking for an accomplished, driven, and collaborative Direct Marketing Associate to help perfect our customer's experience in upgrading their homes. Want to join our team? · Why Renewal by Andersen? · On our marketing team, no two days are the same Put yo ...

  • YER

    Site Manager

    3 weeks ago

    YER Jessup, United States

    Company Summary · BITO Storage Solutions stands for innovative storage technology. As one of the few single service providers in its field, the company supplies shelving, container, picking and transportation systems for all industries. · The company was originally founded in 184 ...

  • Renewal By Andersen

    Direct Marketing Manager

    3 weeks ago

    Renewal By Andersen Jessup, United States

    Why Renewal by Andersen? · On our marketing team, no two days are the same Put your entrepreneurial spirit and creativity to use generating marketing leads and driving brand awareness. · A reputation that stands apart · We've installed more than 6 million windows across North A ...

  • Imperial Dade

    Class B Delivery Driver

    2 weeks ago

    Imperial Dade Jessup, United States

    Overview: · Imperial Dade, a leading North American distributor, has a Class B Delivery Driver role available in Jessup, MD Join a strong and continuously evolving transportation group, helping our business grow. Imperial Dade is a great place to take that next step if you're ea ...

  • Andersen

    Customer Service Project Coordinator

    4 weeks ago

    Andersen Jessup, United States

    & Requirements · Were focused on bringing more light into peoples lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. By celebrating our differences and embracing a positive work-life balance, we are reco ...

  • Imperial Dade

    Transportation Supervisor

    2 weeks ago

    Imperial Dade Jessup, United States

    Overview: · Imperial Dade, a leading North American distributor, has a role available in Jessup, Maryland We are looking for a Transportation Supervisor to join our team. Join a strong and continuously evolving group, helping to continue to grow our business. If youre eager for ...