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Automotive Service Advisor(serv writer exp required) - Charleston, United States - LEE MOTOR COMPANY, INC.
1 month ago
Description
If you love cars and have a passion for people, you may have foundyourfuture. As a family-owned business, we are always looking for new talent.We are committed to:
Exceeding customer expectationsExpert product knowledgeStriving for excellenceMaintaining professionalism and a spirit of funGrow with UsWe invest in our staff.
Our team members are Trained and Certified and receive continuing education each year for as long as they are employed.
Retention and promotion from within are the cornerstone of our human resources planning. We believe in cross-training and team orientation. The more you know the stronger you are.Our employees have opportunities with the entire Lee family.
Benefits:
Paid Time Off401(K) Retirement PlanMedical, Dental, Vision Insurance OptionsResponsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relations
QualificationsOrganized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
