Surgery/proced Scheduler - South Bend, United States - Beacon Health System

Beacon Health System

Verified Company

South Bend, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Reports to the Practice Manager. Completes all processes related to the scheduling of surgical procedures including pre-operative testing, office visits and post-operative care. Greets patients, answers calls and performs other office tasks as needed. Ensures that world class service is provided at all times.
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MISSION, VALUES and SERVICE GOALS:

MISSION: We deliver outstanding care, inspire health, and connect with heart.

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VALUES: Trust. Respect. Integrity. Compassion.
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SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.

Performs surgery and procedure scheduling duties according to established policies and procedures following provider instructions by:

Preparing surgery schedules and ensuring that corrections, if necessary, are handled in a timely, efficient manner.
Interpreting physician orders and scheduling procedures accordingly.
Scheduling all surgery related appointments and testing.
Providing instructions related to preoperative, postoperative needs, appointments, medication adjustments and completing the associated documentation.
Following multiple surgeon protocols for pending surgery cases.
Tracking all clearances and testing results for provider approval prior to surgery date.
Tracking all related imaging studies, importing imaging to PACS and pushing images to other facilities as needed for intraoperative viewing.
Ensuring that all equipment (including special equipment) supplies and implant requests are handled according to departmental policies and procedures.
Contacting vendors to cover surgical cases and updating them as changes occur.
Completing the surgical order process.
Organizing records for surgery and preparing surgery packet.
Remaining knowledgeable and compliant with insurance carrier guidelines.
Ensuring precertification guidelines have been met for diagnostic testing and surgical procedures.
Ensuring medical necessity is documented by complying with scheduling criteria for all insurance carriers.

Contributes to the overall effectiveness and efficiency of the office by:

Receiving and greeting all patients, families and staff members in a professional manner and providing all reasonable assistance.
Receiving telephone calls, taking and relaying messages accurately.
Providing assistance with phone calls, patient messages, prescription refills and check out responsibilities as needed.
Coordinating outside referrals for treatments, therapies, homecare, and durable medical equipment needs.
Completing work status notes, disability and FMLA forms.
Recording medical history and maintaining patient records.
Preparing patient for examination.
Intake for new patient referrals.
Obtaining pathology results and directly communicating results to the necessary providers.
Acting as a mentor to other team members and willingly providing ongoing guidance and assistance.

Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:

Building and maintaining effective working relationships with hospitals, departments, facilities and vendors.
Interacting in a positive, proactive and cooperative manner with other team members, patients and Physicians (and their office staff) when providing information, seeking assistance or clarification and resolving problems.
Assisting the department to meet or exceed its quality assurance goals.
Acting as a representative of Beacon Medical Group and striving to make a good first impression.
Communicating with the manager/administrator regarding any concerns or problems in a timely manner.
Maintaining records, reports and files as required by departmental policies and procedures.
Participating on committees as requested.
Completing other jobrelated duties and projects as assigned.
Maintains and presents a positive customer service image at all times.

ORGANIZATIONAL RESPONSIBILITIES:

Associate complies with the following organizational requirements:

Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.

**Commitment to Beacon's six-