Supervisor, Registration- Upmc Carlisle Area - UPMC

UPMC

Verified Company

Carlisle, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Purpose:

Supervises front line staff Emergency and/or Admissions departments, assuming responsibility for their work performance and providing oversight of work flow and processes during assigned shift.

Responsibilities:

Relationship Management and Effective Communication Has emotional intelligence that enables effective communicate on an interpersonal level, building strong personal relationships. Understands others' emotions while managing their own emotional responses during difficult conversations. Demonstrates effective interpersonal relationships with all service partners, including physicians and volunteers. Places a higher priority on team goals than individual goals and personal success/recognition. Uses data to support opinions, and values shared decision making processes. Builds strong relationship and commitment towards organization goals through professional interactions with others. Models C.A.R.E. behaviors in all interactions with others.
Self Development and Continuous Learning Participates in and welcomes selfassessment opportunities. Participates in offered education activities and is fully engaged while in attendance.
Maintains active membership in professional associations and keeps abreast of changes in the healthcare industry as it relates to the special area of expertise. Completes all educational activities as required. Assumes responsibility for personal education and performance related to patient safety; reports unsafe conditions and events immediately.
Provides training and education to front line clerks.
Accountability and Results Focused States clear expectations and specific timelines/deadlines when assigning and committing to project work. Dedicates necessary resources to achieve intended results.
Adheres to ethical, legal, and regulatory standards. Strongly encourages the team to accept responsibility and models those behaviors outlined in the Code of Conduct. Is a good financial steward of the organization's resources and develops department plans that utilize resources effectively. Assumes responsibility for the timely completion of all legal and regulatory requirements of direct reports.
Talent Management Energizes staff, motivating them to be successful in their jobs. Maintains adequate staffing levels to provide department services. Creates a positive department environment that fosters open communication and teamwork.
Enforces and manages a culture of C.A.R.E. and personal accountability. Encourages active participation in climate survey action plans to support a culture of positivity.
Serves as a liaison between frontline staff and finance disseminating relevant information and addressing issues or concerns.
Patient/Customer Experience Orientation and Patient Safety Designs/utilize the right tools to capture customer satisfaction and evaluate concerns. Creates and promotes a work team environment where focus is routinely placed on achieving the highest level of patient/customer satisfaction. Hardwires evidencebased best practices to enhance the customer/patient experience. Has an understanding of customercentric service metrics and implements plans to achieve the highest levels of patient/customer experience. Understand that patient safety is everyone's responsibility. Speaks up in a nonconfrontational and educational manner when seeing a safety breach; develops or participates in a project or action plan to reduce risk or mitigate harm for patients, as appropriate.
Solving Problems Takes a proactive approach to anticipating and preventing problems. When a problem occurs, define those problems, investigate obstacles, gather relevant information, and decide on an appropriate solution. Is able to anticipate problems before they occur and develop action plans to mitigate the impact. Builds consensus in teams to solve problems for the best outcomes.
Provides customer assistance and account inquiry information to resolve customer and financial concerns.
Managing and Facilitating Change Takes a positive approach to change and continuously implements quality improvement processes. Remains open to suggested changes and does not become defensive when offered new solutions. Effective in helping service partners deal with change in a positive way to achieve desired results.
Rewards, disciplines and evaluates direct reports, using independent judgment; provides input into hiring and involuntary termination decisions.
Monitors error reports; ensures all identified billing and/or registration errors are corrected accurately.
Strategic Thinking and Planning Decision Making Keenly aware of emerging trends and places the organization in a position to take advantage of opportunities. Identifies long and shortterm goals that support the organization's strategic plan. Allocates required resources, allows for contingencies and ensures that plans fit with the larger needs of the organization. Sets milestones to measure progress along the way