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Chandler

    Field Services Engineer - Chandler, United States - Prosum

    Prosum
    Prosum Chandler, United States

    Found in: Appcast US C2 - 6 days ago

    Prosum background
    Engineering / Architecture
    Description

    This is a full-time/direct-hire Field Service Engineer position with a growing international semiconductor equipment provider with a presence in Chandler, Arizona. This role will be 70-80% onsite and the rest remote. Semiconductor industry experience is required.

    Job Description:

    • This position is responsible for providing field service engineering activities to Company customers independently
    • This position troubleshoots more complicated products and problems
    • Receives service calls from customers
    • Determines customer need or problem and responds accordingly
    • May provide over-the-phone consultation and advice to customer, may need to respond to emergency customer situation or may schedule and repair Company's products at customer site
    • Performs preventative maintenance on Company products
    • Establishes and manages a local maintenance service
    • Provides liaison between customer and applications programmer for customer requests involving change in applications
    • Researches market needs and customer applications of Company products
    • Submits application report to management in a timely manner
    • Supports sales activities and establishes and maintains good relationship with customers
    • Participates in sales meetings as required
    • Provides training to other Company field service engineers as needed
    • Submits various reports, such as service reports, weekly report, and expense report to management in a timely manner

    Requirements:

    • Bachelors degree in Mechanical or Electrical Engineering or equivalent field
    • At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry
    • Active US Passport
    • Covid-19 vaccination required
    • Desire to be customer facing
    • Occasional travel domestically to other client cities as needed
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