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    Account Management Specialist - Charlotte, United States - LMSI, LLC dba Lighthouse Lab Services

    LMSI, LLC dba Lighthouse Lab Services
    LMSI, LLC dba Lighthouse Lab Services Charlotte, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Lighthouse Lab Services is the nation's premier laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, and industry experts.

    Within our teams, Lighthouse enjoys a rewarding atmosphere built on teamwork, recognition, and growth. This atmosphere enables us to provide innovative solutions and extraordinary client service to fulfill our mission of making quality laboratory testing more accessible.

    We are looking for an Account Management Specialist in the Charlotte, NC area to join a growing team that offers excellent customer service to our clients.

    POSITION SUMMARY

    The Account Management Specialist is an entry-level position and will focus on offering customer service for our smaller accounts. Collaborating with multiple departments, the incumbent is responsible for answering internal phone calls, following up on orders status, daily documentation regarding clients, file maintenance, and offering excellent customer support for our clients and LLS departments, while adhering to department and company goals, policies, and deadlines.

    Qualifications

    Minimum high school diploma or GED or an equivalent combination of education and experience. 1+ years in Account Management, Customer Service, or equivalent experience and education. Prior healthcare experience preferred, laboratory experience a plus.

    Knowledge Requirements

    • Outstanding communication skills with a thoughtful and collaborative approach to relationships.
    • Client focus, attention to detail, proactive approach for conflict resolution and finding solutions.
    • Comfortable with difficult conversations with Clients regarding topics like billings, invoicing, turn-around-times, etc.
    • Ability to handle multiple projects and tasks at once while maintaining excellent composure.
    • Ability to synthesize information from all resources to make recommendations and referrals for growth opportunities with LLS and a path for client satisfaction and retention.
    • Highly organized and ability to prioritize client and LLS objectives.
    • Outstanding written and verbal communication skills.
    • Microsoft Office (e.g. Outlook, Word) experience required.

    BASIC DUTIES INCLUDE, BUT NOT LIMITED TO

    • Develop and maintain positive working relationships with assigned client base and internal LLS teams to maximize client satisfaction and retention.
    • Work cross-functionally to provide key customer feedback and process improvements.
    • Provide excellent client interaction, while managing and keeping interactions and relationships positive.
    • Desire to question, probe, and/or challenge clients and/or internal teams in order to ensure ultimate needs are met.
    • Creative use of problem-solving skills to ensure clients are satisfied.
    • Ability to reconcile data from multiple sources to continually drive value for customer satisfaction and retention.
    • Proactively facilitate client outreach, including but not limited to check-in calls, meetings, emails, and texts.
    • Be available and flexible on time spent throughout the day to field ongoing client questions and address accordingly.
    SALARY AND BENEFITS
    - $18-22 hourly based on experience
    - Medical, Vision, and Dental benefit offerings
    - 15 days Paid Time Off (vacation and sick days)
    - 10 Paid Holidays
    - 401(k) retirement plan with up to 4% Company match
    - Company-provided group life + AD&D, short and long-term disability insurance
    - Paid Volunteer Time Off
    - Partially Paid Medical Leave / Paid Parental Leave
    - Company sponsored events, socials, snacks + more

    It is the policy of Lighthouse Lab Services to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. Lighthouse Lab Services is committed to working and providing reasonable accommodation to individuals of all abilities, including persons with disabilities. If at any time during the application process, you need an accommodation, please contact for assistance.

    Lighthouse Lab Services | |

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