Customer Service Associate - Poughkeepsie, United States - Adams Fairacre Farms, Inc.

Adams Fairacre Farms, Inc.
Adams Fairacre Farms, Inc.
Verified Company
Poughkeepsie, United States

1 day ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

General Purpose


The Office Customer Service Associate provides customer-friendly service to our valuable customers by delivering excellent, prompt, professional service to Adams' customers, managers, vendors and employees.


FLSA Status:
Non-exempt


Reports To:
Office Manager


Principle Responsibilities

  • Ensure that customers receive the best customer service by providing friendly, polite, and knowledgeable service
  • Greet customers personally and thank them appreciatively for shopping at Adams
  • Answer phones and transfer calls to other departments
  • Assist internal and external customers at the office window
  • Sort and distribute incoming mail as well as post outgoing mail
  • Put away incoming office supplies/orders
  • Process and enter store transfers in accounting software
  • Process online orders (printing, ringing them up and distributing accordingly)
  • Audit and setup registers
  • Count cash and reconcile tills/drawers
  • Commit cashier worksheets within office software system
  • Prepare and make bank deposits
  • Audit cashier tills to process pick ups
  • Ensure all office equipment: fax, mail machine and copier are all in good working order
  • Ability to troubleshoot registers, pin pads and POS system if there's a problem
  • If assigned, count the safe every day and make sure it proves
  • If assigned, order change
  • If assigned, order office supplies
  • If assigned, process and distribute petty cash
  • If assigned, training
  • If assigned, write checks
  • If assigned, data entry
  • If assigned, handle deliveries
  • If assigned, work in other departments
  • If assigned, process payroll

Physical Requirements

  • Bend, squat and stand
  • Excellent verbal and written communication skills
  • Ability to use hands and fingers to perform data entry and run register
  • Consistently lift up to 25 lbs.
  • Able to stand, sit, walk for long periods of time
  • Can see and hear
  • Maintain an organized, clean work space

Knowledge, Skills & Abilities

  • Read & write
  • Computer Skills: Word, Excel, Outlook
  • Math and calculator skills
  • Ability to relay or receive information
  • Ability to problem solve cashier, system and payment errors
  • Personable and friendly to customers and staff
  • Organizational skills
  • Communicate effectively with customers, coworkers and managers
**Disclaimer
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