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    HVAC Service Dispatcher/Coordinator - Canton, United States - WEST Mechanical

    WEST Mechanical
    WEST Mechanical Canton, United States

    4 weeks ago

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    Description

    Job Description

    Job Description

    This full-time position handles service requests, maintains and organizes the service department, orders parts and works closely with the service manager to complete each service request in a timely and efficient manner.

    Responsibilities and Duties

    • Answer phones
    • Receiving service requests
    • Create work orders
    • Maintaining the daily schedule and scheduling technicians
    • Issuing purchase orders, ordering parts
    • Writing up quotes and follow up with customer (recommended - not required)
    • Process warranty paperwork
    • Write up surveys
    • Ordering of filters
    • Coordinating access to buildings
    • Review and process technicians' timecards
    • Preparation for invoicing
    • Some accounts receivable
    • Assist with contract renewals
    • Maintain customer equipment lists
    • Maintain fleet and fleet records

    Qualifications and Skills

    • Minimum of 3 years experience (HVAC preferred but not required)
    • High School diploma or equivalent
    • English language
    • Familiar with QuickBooks, Microsoft Excel, Adobe and Word
    • Excellent communication and written skills
    • Ability to multitask, using time wisely
    • Ability to prioritize
    • Self-disciplined and ability to work with minimal supervision

    Benefits

    Competitive benefit package.



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