Solar Concierge - Tempe, United States - Icon Power, LLC

Icon Power, LLC

Verified Company

Tempe, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

:

Overview

Our team at Icon Power is united in the ambition to improve the lives of our communities as well as the lives of those around us.

That mission begins with us as individuals because we all can bring something special to the drawing board.

The Solar Concierge will function as the main point of contact for our customers and will communicate progress and milestones on behalf of sales reps and operations.

The Solar Concierge will review new contracts against information within our CRM. They will perform "Welcome Call" and give customers an overview of the next steps within their solar journey.

Concierge has the responsibility of notifying and updating sales, operations, and CRM when there are lapses in progress and commits to follow up with Icon Power's customers throughout their solar project.

Bilingual Spanish is a must

Icon Power Perks
Competitive pay plus Medical, Dental, Vision, 401k with immediate vesting, PTO/Holiday pay, and employee discounts.

Requirements:

Responsibilities

Responsible for the active pipeline from Sale to Complete, ensuring pipeline is making smooth progress across each stage
Performing contract verification
Initiate customer welcome calls
Requesting missing information from sales or operations
Assist in uploading documents customer accounts
Helps to submit plansets online and in person as needed
Notifying operations of stagnant projects
Communicate with customers on a scheduled basis with updates of their project
Answer customer questions and concerns
Customer retention & referral
Assures required photos are uploaded to successfully create the layout
Create and monitor project progress and reports for accuracy and improvement
Assists with creating monitoring sites using information in our database and reports error codes that arise upon the site creation
Assists in the active review of monitoring system projects
Responds to several communication channels in a timely manner
Contributes to finding creative resolutions to whatever blockers might be in the way of getting each project to the finish line
Collaborate in a crossfunctional team environment
Other duties as assigned

Requirements:

-
Bilingual Spanish is a must:

Must be selfmotivated as well as thrive in a team environment
Ability to manage workflow while multitasking
Excellent customer service skills required (Experience on a call center is a plus)
Excellent written and verbal communication skills required
Regular, reliable and predictable attendance required in office
Must be capable of completing tasks in time allotted
Proactive and outgoing with a positive outlook
Advanced user of Microsoft Office

Education and Experience

Experience in project management, roof work, general construction, or carpentry preferred.
High School diploma or equivalent required.
Minimum 12 years of experience with solar or construction preferred.
Must have a valid state driver's license.