ProFile Platform Coordinator - Chattanooga - Questel

    Questel
    Questel Chattanooga

    1 week ago

    Description

    ProFile Platform Coordinator

    We are seeking a dedicated ProFile Platform Coordinator to support the Director of Global Production Platform and enhance the end-to-end filing process. In this role, you will play a critical part in ensuring accuracy, efficiency, and a seamless client experience by proactively resolving issues, improving processes, and working collaboratively on strategic initiatives.

    Key Responsibilities:

    • Gather and analyze feedback from clients and operational teams to shape requirements and features.
    • Actively represent production and client stakeholders in development meetings, helping to prioritize needs effectively.
    • Triage data corrections and ProFile inquiries from operations teams while collaborating with development to address these items.
    • Author bug reports and enhancement tickets that capture business requirements, ensuring successful development outcomes.
    • Provide training to operations teams on new ProFile functionalities, including writing user-friendly procedures for new features.
    • Collaborate with internal development product owners as a key product team member.
    • Manage the QFS order inbox with meticulous attention to detail, validating the accuracy of new orders through audits.
    • Work closely with the invoicing team to troubleshoot issues and manage client-specific requirements.
    • Contribute to special projects and additional duties as assigned by management.

    Qualifications & Skills:

    To excel in this position, you should meet the following qualifications:

    • A minimum of two (2) years of experience as a Project Manager in translation, patent filing, or localization.
    • A minimum of five (5) years of hands-on experience with ProFile.
    • Background in operations, product support, or project coordination; familiarity with filing processes and SaaS platforms is a plus.
    • Knowledge of patent filing requirements and timelines is preferred.
    • Outstanding organizational skills and the ability to manage multiple priorities effectively.
    • Excellent communication abilities, including proficiency in writing clear and concise documentation.
    • Self-motivated with a proactive approach to tasks and a commitment to regularly reporting progress.
    • Able to thrive under pressure while effectively multi-tasking.
    • Proficient in Microsoft Office, especially advanced Excel skills.
    • Demonstrated ability to collaborate across teams and resolve complex issues.
    • Capacity to work independently and as part of a collaborative team.
    • Commitment to fostering a culture of responsiveness and respect for the needs of others.

    Supervision:

    Reporting directly to the Director of Global Production Platform.

    Work Environment:

    • Regular standing or sitting with opportunities for collaboration.
    • Frequent use of computers and office productivity tools.
    • Ability to remember names, details, and project timelines.
    • Commitment to maintaining strict confidentiality regarding proprietary information.

    Additional Requirements:

    Verification of identity and a background check.

    Note: This job description is intended to provide an overview of the responsibilities and qualifications for this position but is not a comprehensive list of all duties that may be required. Responsibilities may change at any time with or without notice.

    At Questel, we are driven by values of entrepreneurship, respect, and integrity. We are committed to growth and social responsibility, and we prioritize creating an inclusive and equitable workplace. All qualified applicants will be considered without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.


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