- A flexible hybrid schedule to manage your work-life balance
- A tailored training program to guide you through your inaugural year successfully
- A comprehensive employee training and development scheme tailored to career progression goals
- Competitive pay and benefits package along with generous PTO
- Access to on-site fitness center or reimbursement for off-site fitness/wellness activities
- Tuition Reimbursement
- Guidance on financial planning from certified professionals
- Engaging employee events like company outings, trivia nights, sports leagues, and wellness programs
- Recognition programs among peers
- Offer frontline customer support as a specialist in the designated business sector
- Act as the escalation point for all client business sectors
- Address client issues and support requests promptly and effectively
- Assist customers with system usage, procedures, and related reports
- Resolve customer problems by conducting thorough research and developing solutions
- Guide users through processing routine and complex transactions or issues
- Document all relevant information and research in the call logging software
- Handle special processing requests from customers and ensure job accuracy upon completion
- Schedule and oversee all changes, ensuring proper change management processes and validation of maintenance tasks
- Identify the area responsible for advanced issue resolution, assign cases, oversee case resolution, and communicate outcomes to clients
- Preferably a Bachelor's degree for this role, but relevant work experience and certifications will also be considered
- At least two years of experience in banking, with a preference for deposit operations (back office) or branch experience
- Proficiency in Advanced Deposits
- Strong customer service skills
- Critical thinking abilities
- Effective communication skills verbally and in writing with all levels of staff and management
- Familiarity with financial services terminology and operational procedures
- Experience with DNA and INSIGHT is advantageous
- Essential active listening skills
· Strong critical thinking skills
· Effective communication skills with all staff levels and management
· Ability to embody COCC's Core Values when dealing with clients and others
· Independent multitasking capability and teamwork collaboration
· Keen attention to detail -
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Sr. Application Specialist - Meriden, United States - COCC
Description
Job Description
Who we are...
COCC delivers comprehensive enterprise processing solutions to financial institutions in the northeastern United States. Recognized as one of American Banker's FinTech 100 and the Inc. 5,000 fastest-growing companies nationwide, COCC is at the forefront of industry innovation and top-tier support. Acknowledged as a Top Workplace in Connecticut and a National Great Place to Work, COCC values its employees as the cornerstone of its achievements. The company provides an advanced training program to foster employees' personal and professional growth.
What we need...
An SR Application Specialist to act as the main point of contact for post-conversion clients or existing clients seeking help with a specific application or process. This role involves coordinating tasks related to transferring financial institutions from their previous service provider to the COCC system and approach.
What's in it for you...
COCC offers a distinctive and collaborative environment for your career development, along with standard benefits from an award-winning employer, including:
What you'll do...
What you'll bring...
The salary range for this role is $66,300-$91,800 annually
Applicants applying for positions in the US must have work authorization that does not require visa sponsorship for employment authorization in the United States, both currently and in the future.
COCC maintains a drug-free workplace. All applicants must pass credit, background, and substance tests before employment. COCC conducts background and consumer checks in compliance with Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor stipulations concerning pre-employment screenings. COCC is an equal opportunity employer dedicated to fostering an inclusive community free from discrimination, harassment, and retaliation.
Accessibility - If you require accessibility aid or accommodation due to a disability to apply for our positions, please reach out to us by phone or email. Kindly specify your needs, and we will assist you promptly.
