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    Member Experience Manager for Seniors in Tucson - Adecco US, Inc.

    Adecco US, Inc.
    Adecco US, Inc. Tucson, United States

    3 weeks ago

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    Description

    Exciting Member Experience Manager opportunity Come join a growing team that is focused on giving Seniors a great experience We care and our core values are important to us If you would like to make an impact, you may be the right fit for this opportunity

    **Duties/Responsibilities:**

    + In partnership with the Center Manager, oversee and monitor a best-in-class customer service experience with demonstrated continuous improvement to member satisfaction scores

    + Respond to member inquiries, comments, and feedback across various platforms

    + Plan and provide training and coaching to center colleagues on member experience best practices and quality improvement

    + Oversee the daily activities of the center to ensure members have a positive experience, including monitoring wait times, maintaining supplies, and connecting seniors to proper resources

    + Set the programming schedule for member events in ArchWell Health's activity center

    + Assist the Center Manager with resolving member disputes

    + Provide coverage and take on additional responsibilities throughout the center in any way that serves the member, as needed

    **Required Skills/Abilities:**

    + Strong customer service orientation, with a warm and welcoming demeanor

    + Passion for providing a quality experience for our senior members

    + Must possess a high degree of emotional intelligence and integrity; driven and focused work ethic

    + Ability to proactively identify areas for improvement and take the necessary steps to close the gaps

    + High level of attention to detail and strong organization skills

    + Excellent written and verbal communication

    + Ability to work effectively with various seniorities and diverse populations including staff, providers, members, family members, insurance carriers, vendors and the public

    **Education and Experience:**

    + Bachelor's degree preferred, or equivalent experience

    + Minimum of three (3) years of experience in hospitality, healthcare, or another high-touch client services environment

    + Experience working in a clinic or healthcare setting preferred

    If qualified, please apply and include your resume. You may also send your resume to Must include Membership Experience Manager on the subject line. Thank you

    **Pay Details:** $55,000.00 to $60,000.00 per year

    Equal Opportunity Employer/Veterans/Disabled

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

    The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.

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