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    Customer Service - Tampa, United States - USAA

    USAA
    USAA Tampa, United States

    2 weeks ago

    USAA background
    Description
    Why USAA?This is an entry-level role responsible for providing banking support to our members within a contact center environment.

    The main objective of this role is to identify member needs and provide solutions and/or offer banking products while consistently adhering to compliance policies and procedures and maintaining exceptional member service.

    USAA Banking products include checking/savings, credit cards and auto/personal loans.

    The OpportunityWe are currently seeking dedicated professionals to work in our Tampa office, for future bank customer service and sales opportunities in 2024.

    Weekly work schedules vary and will include one weekend day. We have new training classes starting every month. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

    As a Bank Customer Service Representative, you'll work within defined guidelines to facilitate the financial security of members through needs-based sales and service conversations on a single Banking line of business or product set (for example; deposits, credit cards, and website customer support).

    In this role, you will make a difference to our members as you identify immediate and underlying financial needs and respond with relevant solutions through offering USAA Banking products and services.


    What you'll do:

    Handle inbound member calls in a fast-paced contact center environmentUse effective communication probing questions and critical thinking skills to identify member needs and provide relevant solutions which may include offering banking productsEfficiently navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.

    Develop banking product knowledge to attract new members and expand relationships with current members through product acquisitionAdvise and educate members on available USAA digital tools and resources to improve the user experienceProvide outstanding member service by demonstrating empathy, active listening, and professionalismApply strong time and call management skills in assisting members with banking needsEmbrace continuous improvement and development through coaching and collaboration with manager and team membersWhat you have:
    High School Diploma OR GEDAbility to provide outstanding customer service for our members by communicating clearly and professionally by phone or email to process banking requests and provide information on banking productsAbility to prioritize and multi-task while navigating through multiple business applicationsStrong interpersonal and communication skillsSuccessful completion of a job-related assessment is requiredWhat sets you apart: US military experience through military service or a military spouse/domestic partner1 year of customer contact experience in a needs-based sales environmentPrior experience in a fast-paced contact center environment6 months experience frequently communicating (minimum 60 percent of the time) with customers by phoneThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job

    What we offer:

    Compensation:
    USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

    The salary range for this position is:
    $43,680 - $44,680.Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

    Benefits:
    At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

    These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.

    Additionally, our career path planning and continuing education assists employees with their professional goals.

    For more details on our outstanding benefits, visit our benefits page on for this position are accepted on an ongoing basis, this posting will remain open until the position is filled.

    Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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