Loss Prevention Officer - Carlsbad, United States - Omni Hotels & Resorts
Description
Location:
La Costa Resort and Spa
Nestled among the beautiful coastal foothills of Carlsbad, CA, Omni La Costa Resort & Spa is honored as the #1 Wellness Spa by Spa magazine.
Steps from your door, world-class accommodations, championship golf and tennis, eight pools and more anxiously wait to welcome your arrival.
Omni La Costa associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service.
If you are a friendly, motivated person, with a passion to serve others, Omni La Costa may be your perfect match.
Job Description:
The Loss Prevention Officer ensures the safety and security of the Resort, its guests, members and associates and provides a quality customer experience while doing so.
Responsibilities:
- To act and perform the assigned tasks as an extension of management.
- To observe and report both verbally and in writing on all assignments.
- Use computers and software to generate effective, concise reporting.
- Ability to use radio equipment and keep accurate records. Proper telephone etiquette.
- Patrol the hotel property. Report and record all unsafe conditions.
- Be Red Cross certified in first aid and CPR and maintain thorough knowledge of fire and fire alarm procedures.
- To insure the protection and preservation of hotel, guest and employee property. Maintain current and thorough knowledge of the Resort's emergency and life safety procedures.
- Ability to accept and complete specific assigned tasks, bike, pool chemical followup.
- Conduct investigations.
- Conduct safety inspections.
- Lock and secure the Resort.
- Conduct accident investigations and write accident reports.
- Assist Associates in getting care for accidents as needed.
- Assist guests and associates with entry and exit from secured areas according to Resort policy.
- Enforce hotel policies and procedures.
- Respond to lifethreatening emergencies as well as "criminal behavior" according to Resort policy.
- Maintain a professional attitude and appearance.
- Respond to customerservice related tasks as needed.
- In absence of Rooms Departments, perform basic checkin, cleanliness, luggage, or service requests.
- Perform Health Screenings for employees and guests (including infrared temperature check and symptoms screenings).
Qualifications:
- Must have a background check without serious criminal record and a safe driving record.
- CPR Certification preferred or able to gain upon employment.
- Ability to verbally communicate clearly, professionally and diplomatically is required.
- Must be adept at handling tense and difficult situations, gaining compliance / cooperation without undue escalation and acting in a calm manner at all times.
- Hotel / Resort experience preferred.
- Prior Security/Loss Prevention experience: strongly preferred.
- Ability to be mobile throughout the Resort and work both inside and outside is required.
- Must be able to work a flexible schedule including day, evening, overnight shifts, weekends and holidays
- Minimum 25 wordsperminute (WPM). 35 WPM preferred.
- Experience with Microsoft Office (Word, Excel, PowerPoint, Outlook) and internet browsers required. Incident Report software and Chrome Browser experience preferred.
- High School Degree or GED required. Some college preferred.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms.
Pay Rate:
$22.50/hr
- Omni Hotels & Resorts is an equal
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