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    IT Operations Analyst - Chicago, United States - Vitality Group Inc.

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    Description


    To support our IT operations function we are looking for an individual who has a passion for continuous improvement and will drive client success by collaborating cross functionally throughout the business.

    Strong analytical skills, creativity, and tenacity are critical traits to be successful in this role.

    Responsibilities
    Review company policies and business processes
    Recommend and update policies and procedures to improve performance
    Analyze data and information to identify business improvement opportunities
    Work with Production Support to identify, log, and mitigate root cause issues
    Actively engage in both proactive and reactive Problem Management
    Implement configuration changes
    Provide configuration support to teams around the business as needed, including execution and training as appropriate
    Oversee Change Management processes
    Conduct audits for identity and access management according to organizational policies
    Identify areas in need of metrics or monitoring and implement them
    Enhance workflow and cross-departmental engagements

    Requirements
    Bachelors degree in related technical field or two years of relevant experience.

    Experience with one or more of the following:
    Salesforce, SQL, Dynatrace, HTML, Java, Content Management Systems, FTP, ServiceNow
    Experience or exposure in Java, Oracle Database, or XML
    Strong attention to detail
    Key stakeholder management

    Benefits
    Comprehensive health insurance
    Health savings account with employer contribution
    Discounted vision insurance
    Dental insurance
    401(K) with employer match
    Unlimited personal time off
    Life insurance
    Pre-tax commuter benefits
    Healthy breakfast

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