Unit Manager - Allentown, United States - Waffle House - Lehigh Valley Waffles

Description

• Unit Managers manage a staff of approximately 30 hourly employees in a quick service, 24hour restaurant with an open kitchen area.
• The setting is typically noisy and busy, and position requires a great deal of standing.
• Most Unit Managers work an average of 911 hours a day, 6 days on and 2 days off. In a typical day, the Unit Manager arrives at the restaurant at 6:30am, is actively involved in making and serving food for several hours (or overseeing such production and service), handles daily and weekly management, administrative and related duties (such as scheduling employees, assigning work, ordering food and other supplies, managing inventory of food and other supplies, handling customer complaints and authorizing payment of bills) and then leaves at 3:00 to 4:00pm, and returns later in the evening several times a week (to collect, secure and deposit cash receipts), but not daily.
• Unit Managers are in primary charge of and are accountable for the economic success of their assigned restaurant. With the exception of days off, when Unit Managers are not in the restaurants they may be contacted at any time if there is an issue at their restaurant. Due to the nature of the business, Unit Managers are required to work all holidays and most weekends.
• A Unit Manager reports typically directly to a District Manager.

• Identify, recruit, and interview potential hourly associates.
• Make or recommend hiring decisions and conduct or oversee initial training.
• Supervise and direct work of all hourly associates when present in restaurant or when communicating with associates from outside the workplace.
• Provide general and ongoing direction, supervision, and developmental coaching.
• Issue oral and written reprimands for inappropriate behavior.
• Make or recommend termination decisions when appropriate.
• Analyze and forecast staffing needs; create, manage and post associate work schedules.
• Manage payroll, establish wage rates and calculate bonuses per company policies.
• Maintain certain personnel records.
• Assist in the training and enforcement of company policies (including those related to payment of wages to hourly associates and those designed to prevent sexual harassment, discrimination and retaliation for reporting policy violations)
• Review appearance of associates to ensure they are meeting uniform and general appearance standards.
• Train and monitor associates regarding proper food safety and restaurant security procedures.

• Coordinate production and service activities of a team of associates to ensure efficient, customerfocused service.
• For certain periods of time actively participate in production and service and maintain cleanliness of food preparation area. This includes taking orders, cooking, expediting, and washing dishes, cleaning tables and other service and production duties.
• Inspect the inside and outside of the restaurant for maintenance and cleaning needs and follow up to ensure maintenance and cleaning issues are resolved.
• Conduct inventory and ensure adequate amount of food and supplies are on hand.
• Manage restaurant security issues.

• Complete various accounting duties pertaining to sales, operating supplies, payroll and inventory.
• Change out cash register drawer. Ensure collection, security and deposit of cash.
• Responsible for the cash and food in inventory.
• Perform accounting duties, including restaurant audits of food, supplies and money.

• Training, coaching and motivating hourly associates
• Accurate counting and handling of large amounts of cash
• Monitoring, attention to detail and following up on sales, costs and inventory
• Defusing high tension situations, resolving conflicts and handling emergencies
• Selfmanagement and delegating to others
• Time management, organizing, prioritizing
• Basic accounting
• Basic maintenance skills
• Current driver's license and insurance
• Minimum High school diploma or equivalent, 4 Year Degree Preferred

• Fluent/effective English communication skills (oral and written)
• Work well with and able to lead a team; demonstrate sensitivity and empathy towards others.
• Work in a fastpaced environment without direct supervision (possesses stamina and endurance)
• Follow rules, guidelines and directions
• Analytical reasoning, creative problem solving, problem sensitivity
• Decision making and using good judgment

• Honest and trustworthy, especially in financial matters
• Disciplined and responsible, especially in financial matters
• Patient, calm and confident under pressure
• Energetic and enthusiastic, sense of urgency
• Persistent
• Outgoi