Jira and Servicenow Administrator - Providence, United States - State of Rhode Island

State of Rhode Island
State of Rhode Island
Verified Company
Providence, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position:
Jira and ServiceNow Admin

Location:
Hybrid - Providence, RI 02908 [Hybrid: 3 days onsite, 2 remote]

Contract Term: 12 months

Hours / Week: 35


The System Administrator/ Developer with a strong knowledge of Jira and Service Now plays a key role in maturing the Jira and Service Now platform.

This person works with IT management and key stakeholders to configure and administer the cloud-based Atlassian and Service Now suites, and key third-party add-ons.

They provide strategic input in using the tools to maximize efficiency for incident management and project/portfolio management. This person is responsible for the confirmation, maintenance and enhancement of our Atlassian and Service Now suite.


Project Management:


  • Interact with technical and project teams.
  • Recommend and manage licenses for the Atlassian suite products and addons.
  • Responsible for administration, maintenance, upgrades, enhancements to JIRA, Confluence and integrations with other tools and plugins.
  • Ensure system availability of all Atlassian tools based on defined SLAs.
  • Support for s/w deployment and maintenance projects.
  • Implement crossfunctional department workflows to maintain the highest level of quality.
  • Research and utilize industry standard methods and techniques.
  • Communicate and share knowledge with internal and external contacts at all levels.
  • Train staff on JIRA and navigating projects in the space.
  • Work closely with project managers, developers, and other stakeholders to gather requirements and implement solutions.
  • Provide training and support to Jira users, promoting best practices and effective use of the platform.
  • Act as a liaison between technical and nontechnical teams to facilitate clear communication and understanding of Jira capabilities and limitations.

Qualifications:


  • Proven experience as a Jira Administrator with a strong understanding of Jira and Service Now configuration, customization, and best practices.
  • Experience with Jira and Service Now development, including scripting and creating plugins.
  • Strong problemsolving skills and the ability to work independently and in a team environment.
  • Excellent communication and interpersonal skills.
  • Certification in Jira Administration.
  • Experience with Atlassian products (Confluence, Bitbucket) and integrations.
  • Experience with database management, JQL and SQL.

Job Type:
Contract


Pay:
$ $50.00 per hour


Compensation package:

  • 1099 contract

Experience level:

  • 6 years

Schedule:

  • 8 hour shift

Experience:


  • VMWare: 1 year (preferred)
  • Linux: 1 year (preferred)

Security clearance:

  • Confidential (preferred)

Ability to Commute:

  • Providence, RI preferred)

Ability to Relocate:

  • Providence, RI 02905: Relocate before starting work (required)

Work Location:
Hybrid remote in Providence, RI 02905
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