Infusion Patient Service Coordinator - Orange Park, FL

COMPANY DESCRIPTION · Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (account ...

Job description

COMPANY DESCRIPTION

Borland Groover is one of Florida's leading gastroenterology providers. Founded in 1947, our mission is to provide exceptional care and improve the lives of our patients. We value ourselves on delivering quality care (quality), doing the right thing (accountability), caring for our patients (compassion), and taking care of our employees (collaboration). If you love the vision of Borland Groover and find your values align with ours, apply to join our team

POSITION SUMMARY

The Infusion Patient Service Coordinator at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will be responsible for providing non-clinical administrative support to the practice, which consists of but not limited to: greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice's designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out. To ensure success, the Infusion Administrative Assistant must provide excellent customer service, display a pleasant demeanor, be helpful and a comforting person as well as exude willingness to prioritize patient needs within a fast-paced gastroenterology specialty practice.Every effort has been made to ensure a complete job description. However, this document in no way implies that these responsibilities listed below are the only duties you may be required to perform. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment for the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Borland Groover is an Equal Opportunity Employer. Borland Groover does not discriminate. All employment is decided based upon qualifications, merit, and business need.

ESSENTIAL JOB FUNCTIONS:

• Log onto phones and EMR/ open inbox
• Run Eligibility in Phreesia for every patient on the schedule for that day.
• Check DASH daily for any cancellations and remove them off the schedule.
• Make note of any cancellations and call to reschedule. If patient is called 3 times (in one week with no response) send a missed letter appointment and notify the MD in the EMR.
• Greet patients and all other visitors to the infusion center.
• Promptly respond to arriving patients and bring them back to the infusion center when called.
• Check patient in and create encounter.
• Make sure all patients have signed all necessary documents (i.e.: No Show Policy, Stelara Nurse Navigator form)
• Obtain patient information and/ or ensure all patient information is current, and appropriate signatures are obtained. (i.e.: Ask if any changes in insurance, ask to see insurance card)
• Obtain required co-pays, deductibles, coinsurance, past due balances, patient assistance payments from patients.
• Schedule patients for follow-up visits and give patients an appointment reminder.
• Notify the nurse that the patient has arrived and is waiting to be seen.
• Create medication scheduling task for all new patients with orders waiting to be scheduled.
• Scan all required information (insurance cards, etc.) as required.
• Secure cash after each office schedule according to cash security policy
• All patient charts must be completed and ready at check-in the day prior. Each chart must have medication order. Must indicate if the patient is specialty or patient assistance.
• Enroll qualifying patients in medication Copay programs
• Check 1 week prior for any drugs that need to be ordered for patients upcoming appointments.
• Contact Specialty Pharmacies to order medications before a patient's scheduled appointments.
• All medication copay assistance patients will have an alert placed on their chart.
• All EMR tasks must be worked and closed when completed.
• Email any add-ons or rescheduled patients to appropriate email group.
• Prior Authorization denials must be communicated in EHR, and the denial letter must be emailed to the correct clinical team.
• Follow up with denial letters to see the provider's preference and communication that to the infusion prior authorization department and the infusion team
• Assist the billing department with copay denials on the drug manufacturer's copay websites.
• Take care of referrals from outside providers and had required paperwork to infusion nurse to review.
• Keep all patient waiting areas clean and stocked with necessary items (i.e. coffee, snacks, water)

OTHER FUNCTIONS:

• Must have the training and ability to answer any questions from patients/visitors.
• Log in and answer incoming calls, handle appropriately, i.e., schedule appointments, direct calls to appropriate people/offices.
• Must be logged in to phones at all times, notifying staff when on release.
• All voicemails must be answered promptly.
• Must be knowledgeable in the clinic's various insurance plans.
• Ensure the message is sent to the appropriate nurse using EHR messaging.
• Distribute all incoming faxes/mail as necessary.
• Follow all emergency preparedness plans.
• Alert the nurse administrator/manager of any issues immediately.
• Requires access to Personal Health Information (PHI), HIPAA training is required, and HIPAA compliance is expected.
• Must follow the organization's Code of Conduct
• Must participate in the Compliance Program Initiatives, reporting, and Compliance Issues
• Other duties assigned.

GENERAL QUALIFICATIONS:

• Accurate Data Entry skills
• Ability to work as a team member
• Pleasant personality and presents a pleasant appearance
• Fluent in English, utilize proper/professional grammar
• Ability to communicate effectively with patients and coworkers
• Ability to function successfully and handle multiple tasks under possible stressful conditions
• Proper phone etiquette
• Ability to handle cash

EDUCATION AND EXPERIENCE:

• High school diploma required
• Customer service experience required

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Sitting: Prolonged periods of sitting at a desk and working on a computer: essential
• Moderate lifting lbs.): essential
• Walking: Must be able to access and navigate each department at the organization's facilities: essential
• Pushing/Pulling: marginal
• Standing: essential
• Repetitive motion: marginal
• Reaching: marginal
• Bending: marginal
• Logic: essential
• Verbal communication: essential
• Written communication: essential

BENEFITS (FULL-TIME ONLY)

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays

IMPORTANT NOTE

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of duties, responsibilities, and skills. Borland Groover is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. We thank all applicants for their interest; however, only those selected for an interview will be contacted.