Call Center Agent - Philadelphia, United States - Optec Design

Optec Design

Verified Company

Philadelphia, United States

4 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Call Center Agent

Location:
Philadelphia, PA

Department:
Customer Service

Job Type:
Full-Time

Job Summary:

Key Responsibilities:

Customer Interaction:

Handle a high volume of inbound and outbound calls in a timely manner.
Address customer inquiries, resolve issues, and provide information about products and services.
Maintain a polite, professional, and courteous demeanor during all interactions.

Problem Resolution:

Identify customer needs, clarify information, research issues, and provide solutions.
Escalate complex issues to the appropriate department or supervisor when necessary.
Follow up with customers to ensure their concerns are resolved and they are satisfied with the service.

Data Management:

Accurately document customer interactions, including call details and outcomes, in the company's CRM system.
Maintain confidentiality and adhere to data protection policies.

Team Collaboration:

Work closely with team members and other departments to ensure a seamless customer experience.
Provide feedback and suggestions for improving customer service processes.

Qualifications:

High school diploma or equivalent required; associate or bachelor's degree preferred.

Ability to handle stressful situations and difficult customers with patience and professionalism.

Strong problem-solving abilities and attention to detail.

Excellent verbal and written communication skills.