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    Reservations Agent - Nashville, United States - 21c Museum Hotels

    21c Museum Hotels
    21c Museum Hotels Nashville, United States

    2 days ago

    21c Museum Hotels background
    Description

    13-Jan-2022 to 14-Mar-2022 (MST)

    Front Office

    Nashville, TN, USA

    Full Time

    *Benefits include health/vision/dental/life insurance, real-time access to earned wages, paid time off, 401(k), teammate referral bonuses and family meal.*

    **General Purpose:** A s on-property agent for guestroom reservations and general customer service-related tasks, the Reservations Agent will have the opportunity to contribute/participate in a variety of reservations/revenue management tasks and will play a critical role in helping achieve reservations/revenue management goals pertaining to occupancy, ADR, RevPAR and Market Metrix scores. **If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you.**

    **Specific Responsibilities**

    Fields reservations from multiple channels and accurately inputs data into the OPERA Property Management System (PMS)

    Assists Front Office team and Revenue and Reservations Manager with prompt resolution of guest issues pertaining to reservations

    Maintains reservations including all guest notes & special requests

    Inputs/manages all online travel agent (OTA) reservations

    Inputs all group contracts in the PMS and Synxis Central Reservations System (CRS) and post initial and subsequent deposits when required

    Enters all rooming lists into the PMS and continuously works with Sales Managers on updates to assist with a smooth execution of the group's stay

    Reviews and approves final group folios along with the Sales Managers

    Inputs all contracts received from the Events Sales Manager and post deposits when required

    Inputs all credit card and direct bill authorization forms

    Assists Revenue and Reservations Manager with data reporting and other daily task when needed

    Assists front desk in the execution of guestroom amenities & other customer service responsibilities

    Assists front desk with daily arrivals list; communicating all special requests and VIPs

    Assists Director of Sales & Marketing with special projects when needed

    Builds professional relationship with repeat guests & VIPs

    Maintains general reservations email inbox

    Attends weekly and monthly revenue management and sales meetings

    Performs other administrative tasks as needed

    **Qualifications**

    Must have strong attention to detail, be able to multi-task, and eager to learn new skills.

    Experience with OPERA PMS preferred but not required.

    Effective/professional communication skills.

    Detailed knowledge of the hotel, room types, amenities.

    Knowledge of downtown and the surrounding neighborhoods a plus

    Must pass a background check.

    **Physical Requirements**

    Must be able to sit or stand for extended periods of time. Position may require the agent to walk throughout the property and up and down stairs.

    **Education/Formal Training**

    High School diploma required. Associate or Bachelor's degree preferred.

    **Experience**

    Reservations/Front desk experience preferred

    **21c Museum Hotels is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here:**

    Location (city, state or zip code) You must select a location. Education status You must select an education status answer. Seeking for You must select a seeking status answer.

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