Account Manager- Excess Wholesale - Chicago, United States - The Hartford

The Hartford

Verified Company

Chicago, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Account Manager - OA09HN

We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.

Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.

Work Arrangements:

This role will have a Hybrid work arrangement, with the expectation of working in an office (Frisco, TX, Chicago, IL, Morristown, NJ, Pittsburg, PA, Red Bank, NJ) 3 days a week (Tuesday through Thursday).

The Account Manager, as part of Global Specialty Operations, will serve as a critical partner to the Excess Casualty and Primary Casualty Wholesale underwriting teams.

The individual focuses on service experience & book of business management, while also acting as a key contact for underwriters and brokers.

This is an individual contributor role without supervisory responsibilities. Strong communications skills are crucial.

This position works in a team environment which can span multiple offices; however, the individual is expected to be able to exercise decision making skills and problem solving while working independently and prioritizing a high volume of workload.

Complexity of work varies from standard, routine tasks to more complex problem solving and analytical assignments. Some project work may be assigned as needed.

RESPONSIBILITIES- Renewal Analysis/loss analysis and prepping entire account for renewal quotes Some Rating analysis is required for renewal prep work and underwriting thought process- Review and analyze Endorsement requests, escalate issues as required, process endorsements- Complete Underlying policy analysis on each Excess policy and send for UW review.

(Terms and Conditions, exposures, general information, aggregates etc.)- Serve as a point of contact for brokers and provide optimal customer service experience on behalf of the company- Careful adherence to compliance standards and excellent maintenance of account files, underwriting documentation- Participation in projects, as needed

Main systems used:
Outlook/Ascend/ Image Right/ Policy Decisions/ web based vendors. (Genius knowledge a plus but not required)

Broker Management & Client Relations- Serve as a critical partner to the underwriting teams within the Global Specialty Wholesale organization.

The individual focuses on service experience & book of business management with primary metrics of retention, profitability & growth, and acts as a key contact for underwriters and brokers within the assigned territory.

The individual maintains and utilizes a strong level of P & C commercial lines industry and market knowledge to contribute to the overall success and profitability of the Commercial organization

Routine, structured and high complexity of workflow and assignment work
Accountable for the overall and entire service experience, facilitating functional experts and delivering a differentiated experience. Penetrates the agency CSR relationship.
Builds and maintains relationships with key broker contacts and decision makers through regular interaction regarding renewal retention, quoting and delivery of excellent service. Effective at rebuilding "damaged" customer relationships.
Accompanies underwriters and sales staff on marketing visits in order to establish working relationship (applicable based on location).
Prepares submissions for rating and acts as the gatekeeper between the broker, Underwriter and the Operations Service Center

Underwriting Support- Performs initial prequalification on all renewal submissions, generates a summary of all findings.- Leads weekly huddle meetings with Underwriter and provides recommendations on renewal accounts.- Works independently to proactively maintain timeliness of information in the underwriting files.- Can negotiate skillfully in tough situations with both internal and external groups.

Can win concessions without damaging relationships; focus is on win/win proposition for broker and company when reviewing renewal accounts.- Support sales efforts through an understanding of Global Specialty Wholesale strategies and industry programs, as well as makeup of assigned book of business and Underwriter territory; clear understanding of sales and business goals, top partner performance, and book mix.- Uses strong information gathering and diagnostic skills to solve problems.

Workflow distribution- Coordinate activities for all supporting tasks (Rating, Broker information, Risk Engineering, etc.) on new business submissions and renewal accounts.- Prioritizes territory workload based upon varying service requirements and customer needs of different activities/transactions.- Monitors work performance to ensure quality objectives and service commitments are achieved.- Facilitates routing of tasks and work between brokers, underwriters, service team, and home office team.

Project / Backup support- Backs up other Account Managers as needed.- May support vari