Specialist 1, User Experience - Philadelphia, United States - Comcast Corporation

Comcast Corporation

Verified Company

Philadelphia, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next.

Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

Core Responsibilities

Work with various stakeholders—design, development, SEO, and marketing and communications teams, among others—to produce UX copy, internal communications, and other pieces as needed
Contribute to the team's overall understanding of product and project relevance and user behavior, specifically from a narrative perspective
Maintain accurate, uptodate copy files; track messaging feedback (from stakeholders and legal reviewers)
Produce concepts and copy that are inspired, fresh, and engaging
Contribute to and help maintain content strategy as set out by leadership
Attend team meetings throughout project lifecycle and report on project status
Stay uptodate with and work within developer specs and design best practices
Inherent understanding of branding, tone, and voice
Work with copywriting team peers to ensure cohesion and consistent quality across all pieces
Take a solutionoriented approach to projects and be a selfstarter
Assess and interpret product, user research, and design requirements
Analyze relevant internal and external sites to determine best practices
Regular, consistent, and punctual attendance
Other duties and responsibilities as assigned

Qualifications and Skills

Bachelor's Degree or equivalent
Understanding of data analytics
Demonstrated ability to create technical and creative content
Content Management System experience, including Sitecore, a plus
Excellent written and verbal communication skills
Generally requires 13 years of digital copywriting experience

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our gamechanging technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace.

We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education
Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience
0-2 Years