IT Project Technician - Boston, United States - Usherwood Office Technology
Description
JOB DESCRIPTION:
The IT Project Technician is a key member of the Usherwood Team that is responsible for assisting with all technical aspects of their assigned IT projects.
KEY RESPONSIBILITIES
- Assist with IT related projects that may consist of but are not limited to deployments of workstations, network equipment, servers, BDR devices, temperature sensors, Microsoft Teams rooms.
- Assist with new client onboarding tasks.
- Conduct client discoveries.
- Assist with camera server deployments.
- Assist with new client onboarding reactive service tickets.
- Document processes and procedures.
- Assist with automating processes (Ex. Endpoint managers white glove deployment process)
- Ensure that all time is accurately tracked and entered into project tickets with detailed notes.
- Communicate with clients on project scheduling and set appropriate expectations (Ex. Downtime)
SKILLS AND QUALIFICATIONS
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Experience working with Microsoft Intune and Windows Autopilot is preferred
:
- Associate degree in either Computer Science or IT is preferred.
- Minimum 3 years' experience in a technical support or help desk center is preferred.
- CompTIA A+, Network+, and Security+ Certifications are preferred.
- Ability to prioritize and multitask assigned issues in a fastpaced work environment.
- Positive attitude of customer service and integrity.
- Must be able to communicate with customers in a professional manner.
- Demonstrated problem troubleshooting, root cause and resolution skills.
BENEFITS
- Excellent benefit offerings including: medical, dental, vision, and supplemental insurance
- Twenty days of paid time off
- Company paid life insurance and longterm disability insurance
- 401(k) plan with matching company contribution
- Annual company store allowance
- Company vehicle and cellphone allowance
-Louis F. Usherwood, CEO
Usherwood Office Technology is an Equal Opportunity Employer.
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