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Irving

    Customer Service Specialist - Irving, United States - Vertisystem

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    Description

    Job Responsibilities

    Customer problem resolution via the telephone

    Word processing, including general correspondence and data entry

    Interface with customers regarding inquiries and complaints

    Effectively research internet for documentation to assist with verification requests

    Responsible for answering routine questions and issues about products and services from internal and external customers

    Effectively resolves inquiries or escalates concerns in a timely fashion

    Analyze credit files to determine cause of missing data, changes to credit data

    Performs a wide range of support functions to assist in departmental processes

    Follows clearly defined procedures to complete daily tasks and responsibilities

    Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion

    Uses basic communication skills to address internal and/or external clients and/or team members

    Individual contributor working under direct supervision with little autonomy

    Performs all other duties as assigned by management

    Education

    High school diploma required; Bachelors preferred

    Shift timings: 7-3:30, 8-5:00, 9:30-6:00 or 11-8:0



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