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    Tech Operations Manager - Irving, United States - Octane Lending

    Octane Lending
    Octane Lending Irving, United States

    3 weeks ago

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    Description

    Octane is revolutionizing recreational purchases by delivering a seamless, end-to-end digital buying experience. We connect people with their passions by combining cutting-edge technology and innovative risk strategies to make lifestyle purchases - like powersports vehicles, RVs, and OPE - fast, easy, and accessible.

    Octane adds value throughout the customer journey: inspiring enthusiasts with our editorial brands, including Cycle World and UTV Driver, instantly prequalifying consumers for financing online, routing customers to dealerships for an easy closing, and supporting customers throughout their loan with superior loan servicing.

    Founded in 2014, we're a remote-first company with 550+ employees and over 30 OEM and 4,000 dealer partners.

    We are looking for a motivated IT Operations Manager based in Irving, TX to lead their New York and Dallas/Irving, Texas IT teams. This person will be responsible for leading the IT staff to carry out the upgrading and maintenance of existing applications and development of new technical solutions. The right person will ensure the secure and effective operation of all computer systems, related applications, hardware, and software used within the organization.

    This person will also provide senior technical experience with solutions such Intune/Microsoft Endpoint Protection, Okta, Google G-Suite, Meraki / Ubiquiti networks (WiFi / wired), Zscaler, on-boarding, and off-boarding employees, isolating problems and implementing solutions. The IT Operations Manager will work directly with the internal IT team, external vendors and manufacturers to discover and communicate technical solutions.

    Responsibilities

    • Install, configure, and maintain hardware and software necessary for daily operations of business functions. Including: automation with access provisioning, employee self service delivery systems, and system integrations via API
    • Install, maintain, and monitor network hardware and establish network security best practices
    • Manage, triage and maintain appropriate SLA for incoming requests
    • Mentor team members and be vested in their growth and development
    • Provide advanced technical assistance and support for incoming queries either in person or over slack, or the phone for issues related to computer systems, network, software, and hardware
    • Engage with 3rd party vendors to determine root cause of problems when appropriate. Run reports to catalog and diagnose malfunctions that continue to occur
    • Manage IT projects in Jira/ Zendesk; create, participate and manage the on-call escalation rotation
    • Primary owner of creating and maintaining IT internal/partner support Runbooks, and employee support documentation; Lead capture and resolution IT support issues in IT support channels
    • Support Octane's on-site physical infrastructure as users require
    • Mentor team members, answer technical and process questions to resolve issues brought forth and be vested in their growth and development
    • Ensure positive team morale and productivity
    • Check and confirm the accuracy of the work performed and the methods used by technical staff
    • Monitor and determine various staffing and training needs of the team

    Requirements

    • Bachelor's degree in Computer Science or related degree strongly preferred
    • 5 to 7 years experience with automation, integrating various IT applications via API for facilitating on-boarding and off-boarding of employee resources strongly preferred
    • 3+ Years managing a geographically dispersed team supporting a hybrid workforce
    • Experience with Powershell, bash, shell scripting experience
    • Experience supporting software products such as Windows, Office, OSX, iPhone and Android Tablets and phones
    • Ability to troubleshoot identify and access management software configurations
    • Security+ or Network+/CCNA/CCNP or equivalent
    • SSO/SAML setup experience preferred

    Benefits

    • Robust Health Care Plans (Medical, Dental & Vision)
    • Generous Parental Leave
    • Up to 5 weeks time off (self-managed)
    • Retirement Plan (401k) with company match
    • Educational Assistance/Tuition Reimbursement up to $3K/year
    • Life Insurance (Basic, Voluntary & AD&D)
    • Short Term / Long Term Disability
    • Robust Ancillary benefits including accident insurance, hospital insurance, etc
    • Gympass Wellness Benefit
    • Powersports Safety Benefit

    Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

    Octane Lending is an equal opportunity employer committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.

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