- Work in conjunction with other Customer Service Representatives within organization to ensure that processes are consistent. Ensure that the Customer Service Vision, Mission, and Strategy initiatives are executed properly.
- Respond to Distributors, Manufacturer's Representatives, Architects and End-Users via telephone, or e-mail for the purpose of processing orders, providing technical support, including basic drafting, and resolving customer issues.
- Daily functions include communication with Distributors, Manufacturer's Representatives, Architects and End-Users regarding the following: receipt of purchase order, scheduled ship dates, purchase order changes, price, and availability, tracing lost shipments, shipping discrepancies, expediting orders, return of goods, field complaints, technical or installation inquiries. Required to maintain department quality and accuracy standards; caseload/hour, phone metrics.
- Use department reference materials (including ) as resource to assist in handling technical inquiries from Distributors, Architects, Manufacturer's Reps and End-Users regarding products and or installation.
- Process incoming purchase orders for washroom accessories and partitions. Daily order entry of customer orders into the company's Enterprise Resource Planning System (ERP), including order entry of quoted orders.
- Collaborate with manufacturer's reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer's needs.
- Investigate carrier issues by gathering necessary information from the customer and reporting it to Transportation team so that they can file a claim with the carrier. Process no-charge replacements for lost or damaged in transit requests, and all other no charge part orders.
- Collaborate with manufacturer's reps, sales managers, credit, shipping, production control and/or purchasing departments to resolve sales orders, shipment issues and inquires to ensure maximum service and satisfaction in response to customer's needs.
- Coordinate scheduling changes with Production Control, Purchasing and Shipping departments when required, and update the orders in the ERP system with necessary information. Communicate all changes to distributor and/or manufacturer's representative when necessary.
- Gather necessary information from the customer, and decide on the best solution for the customer based on the findings and the situation. Records the findings in our system according to internal processes.
- Support Method Improvement Program for department. Participate in suggesting more efficient methods as it pertains to overall department objectives or specific job duties.
- Follow Module Program Manual guidelines on employee development to ensure that the necessary requirements are met.
- Working knowledge of design-drafting standards and practices for commercial and institutional projects. Must have the ability to interpret notes, sketches, specifications, architectural blueprints into working drawings for installation purposes. Develop drawings with appropriate design criteria and ADA requirements with minimal supervision. Must have exceptional accuracy and strong math skills, including adding fractions.
- Position reports directly to Customer Service Supervisor/Manager. Maintains direct contact on a routine basis with most departments within organization. Conducts business under general direction of department lead. Presents questions and proposed solutions for customer problems to department lead for clarification and direction. Facts and research presented to Customer Service Supervisor/Manager for final resolution.
- Minimum of 2 years Customer Service experience and an Associates (or greater) degree OR 8 years of Customer Service experience and a High School diploma required
- Has working knowledge of design-drafting standards and practices for commercial and institutional projects.
- Excellent follow through skills in order to ensure that customer inquiries are effectively and expeditiously resolved.
- Must be able to accurately input data into on-line order-entry system.
- Must have exceptional critical thinking ability.
- Must have intermediate skills in Microsoft Word, Excel, PowerPoint and Outlook.
-
Tax Service Representative
3 weeks ago
GTM Payroll Services Inc Clifton Park, United States Full timeJob Description · Job DescriptionJoin Our Team as a Tax Service Representative · Are you passionate about delivering exceptional service and resolving tax-related inquiries? We're seeking a dedicated Tax Service Representative to join our team, responsible for providing top-tier ...
-
Customer Services Representative
1 week ago
Hometown Healthcare Inc Clifton Park, United StatesCompany SummaryHometown Healthcare is a Respiratory Home Medical Equipment & care management company whose purpose is to alleviate the burdens of healthcare. Founded as Watervliet Pharmacy in 1953, Hometown Healthcare has transitioned serving the respiratory needs of patients and ...
-
Customer Service Representative
4 weeks ago
Dirad Technologies INC Clifton Park, United StatesJob Description · Job DescriptionDescription:DiRAD Technologies, Inc., a leading communications solution provider located in Clifton Park, New York, is still growing We're continuing our search for dedicated Customer Service Representatives to help keep our operation above the re ...
-
Customer Services Representative
2 weeks ago
Hometown Healthcare Clifton Park, United StatesJob Description · Job DescriptionSalary: $20-$25/hr · Company Summary · Hometown Healthcare is a Respiratory Home Medical Equipment & care management company whose purpose is to alleviate the burdens of healthcare. Founded as Watervliet Pharmacy in 1953, Hometown Healthcare has t ...
-
Member Service Representative
1 week ago
Capital District YMCA Clifton Park, United States** Member Service Representative** · **Job Category****:** Member Services **Requisition Number****:** MEMBE001623 Showing 1 location **Job Details** · **Description** · **The Capital District YMCA is seeking dynamic Part-Time Member Service Rep to join their team** · This po ...
-
Customer Service Representative
15 hours ago
Lee Serino - State Farm Agent Clifton Park, United StatesJob Description · Job DescriptionPosition OverviewState Farm Insurance Agent located in Clifton Park, NY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Lee Serino - State Farm Agent, you will build and develop customer rel ...
-
Customer Service Representative
15 hours ago
Thomas Rupert - State Farm Agent Clifton Park, United StatesJob Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
-
Insurance Customer Service Representative
21 hours ago
ASSOCIATES OF CLIFTON PARK INC Clifton Park, United StatesJob Description · Job DescriptionBenefits/PerksCompetitive Pay · Professional Development · Job Stability with an established agency · Job Description · We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be respon ...
-
Cashier/Customer Service Representative
1 week ago
Hoffman Car Wash Clifton Park, United States** Cashier/Customer Service Representative - Monday through Friday** · **Job Category****:** Hoffman Car Wash **Requisition Number****:** CUSTO004311 Showing 1 location **Job Details** · **Description** · ****Customer Service Representative**** · This is a great opportunity f ...
-
Insurance Customer Service Representative
1 week ago
Associates of Clifton Park Clifton Park, United StatesBenefits/Perks · Competitive Pay · Professional Development · Job Stability with an established agency · Job Description We are seeking a professional and personable Customer Service Representative to join our team. In this role, you will be responsible for ensuring that each cus ...
-
Customer Service Representative
3 weeks ago
Next Generation Roofing LLC Clifton Park, United StatesJob Description · Job DescriptionWe are looking for a customer- oriented, experienced and motivated Customer Service Representative to join our team. As a CSR your main duty will be to focus on the success and growth of our existing customers and supporting all customers in a pro ...
-
Customer Service Representative
3 weeks ago
A. Johnson Plumbing and Heating, Inc. Clifton Park, United StatesJob Description · Job DescriptionCome join A. Johnson Plumbing and Heating, Inc. in Clifton Park, NY to become our full-time Customer Service Representative - In-home Services Dispatcher We're looking for a customer service rock star with great phone skills to effectively dispatc ...
-
Customer Service Representative
3 weeks ago
Next Generation Roofing LLC Clifton Park, United StatesJob Description · Job DescriptionWe are looking for a customer- oriented, experienced and motivated Customer Service Representative to join our team. As a CSR your main duty will be to focus on the success and growth of our existing customers and supporting all customers in a pro ...
-
Customer Service Representative
2 weeks ago
7-Eleven Clifton Park, United States Full timeCustomer Service Representative - Overnights and Evenings · Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and sa ...
-
Customer Service Representative
2 weeks ago
7-Eleven Clifton Park, United States Full timeCustomer Service Representative - Evenings & Nights · Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanliness and safety s ...
-
Customer Service Representative
2 days ago
A. Johnson Plumbing and Heating, Inc. Clifton Park, United StatesCome join **A. Johnson Plumbing and Heating, Inc.** in **Clifton Park, NY** to become our **full-time Customer Service Representative - In-home Services Dispatcher** We're looking for a customer service rock star with great phone skills to effectively dispatch our technicians · * ...
-
Customer Service Representative
2 weeks ago
7-Eleven Clifton Park, United States Full timeSpeedway - Customer Service Representative - Evenings & Overnights · Specializes in providing outstanding service to customers while running a register and working on the sales floor; ensures that items meet the required stock levels and presentation standards; and that cleanlin ...
-
Customer Service Representative
3 weeks ago
Next Generation Roofing LLC Clifton Park, United StatesWe are looking for a customer · - oriented, experienced and motivated Customer Service Representative to join our team. As a CSR your main duty will be to focus on the success and growth of our existing customers and supporting all customers in a professional manner. · Qualificat ...
-
Customer Service Representative
1 week ago
Legacy Recovery & Remarketing Services LLC Burnt Hills, United StatesJob Description · Job DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide services, information and resolve any emerging problems that our customer accounts might face with accuracy an ...
-
Customer Service Representative
1 week ago
Cascades Waterford, United States**Location:** Waterford, NY, US **Your challenge** · Reporting to the Customer Service Supervisor, the Customer Service Representatives mission is to ensure that all incoming calls, emails and orders are handled quickly and efficiently integrated into daily operations to ensure ...
Customer Service Representative - Clifton Park, United States - Bobrick
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
SUMMARY:This position is responsible for providing Customer Service to the direct sales channel including Distributors, Manufacturer's Representatives, Architects and End-Users. Responsible for processing of washroom accessory and partition sales orders via telephone, fax or e-mail, responding to inquiries and coordinating inter-departmental communication for complete follow-through with the customer. All functions must be performed in accordance with established company policies and procedures.
ESSENTIAL DUTIES AND RESPONSIBILITIES: