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    Customer Service Representative - Layton, United States - AlphaGraphics

    AlphaGraphics
    AlphaGraphics Layton, United States

    5 days ago

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    Description

    Customer Service Representative

    We are looking for an ambitious and experienced customer service representative to work full or part-time at our center. If you thrive in a fast paced environment where every day brings a new challenge, AlphaGraphics of Lakeland could be the fit for you We are a locally owned printing, marketing, and visual communications company and we are looking for an enthusiastic team player to join our team.

    Responsibilities:

    • Act as a primary contact for clients
    • Assist with the development and maintenance of client relationships
    • Consult and be a resource for clients during the purchasing process
    • Be knowledgeable of all products and services offered
    • Have a full understanding of pricing and be able to create and follow up on printing, signage, and marketing materials estimates
    • Communicate with production team and customers on a regular basis
    • Review customer files to ensure production quality and accuracy
    • Be highly responsive to customer inquiries
    • Understand and consult with customers on internet and print marketing solutions
    • Strategize with customers by listening, interpreting their needs, and advising on solutions
    • Communicate courteously with customers though email, over the phone, and in person
    • Assist customers with the resolution of any problems that may arise
    • Understand and operate majority of equipment used in the center

    Qualifications

    • Excellent written and verbal communication skills
    • Ability to problem solve and be solutions oriented
    • Highly detailed with strong organizational and time management skills
    • Understanding of basic computer software
    • The ability to learn new software quickly
    • Professional customer service demeanor
    • Highly responsive to customer needs
    • Ability to create and maintain customer relationships
    • Ability to coordinate multiple schedules
    • 2-3 years facing customer service experience required
    • High School diploma or GED required, college education in Marketing, Communications or Business preferred
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