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    General Manager @ BWI Airport - Baltimore, United States - Villa Restaurant Group

    Villa Restaurant Group
    Villa Restaurant Group Baltimore, United States

    4 weeks ago

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    Description


    Villa Restaurant Group - Quick service restaurants (Villa Italian Kitchen, South Philly Cheesesteaks and Fries, Green Leaf's and Bananas, Mo' Burger, Jersey Mikes, Salsaritas, Melt Shop, Dos Toros, Hill Country, Juniors, Far East, Asian Chao, Tony + Benny's, Zaros Bakery, etc.) and 40North full service restaurants (Piattino, Office Tavern Grill, Café Villa, Steelworks Wind Creek Casino, Blackhorse Tavern & Pub, Town Bar & Kitchen and NOM Mexican Table & Tequila Bar) is a multi-brand, multi-concept global restaurant group specializing in full service restaurants, quick serve restaurants with corporate and franchise operations.

    As a company, we value Hospitality, Integrity, Passion, Innovation and Success


    As the General Manager for Villa Restaurant Group Quick Service Restaurants, you will be responsible for the efficient and profitable operation of the assigned restaurant(s).

    You will provide leadership, direction, and supervision to the restaurant team, while ensuring a high level of Guest satisfaction, compliance with company standards, and achievement of financial goals.

    What You'll Do


    Leadership and Team Management:
    Recruit, hire, train, and supervise restaurant staff.
    Set performance expectations, provide feedback, and conduct performance evaluations.
    Foster a positive work environment and promote teamwork.

    Operations Management:
    Oversee day-to-day restaurant operations, including opening and closing procedures.
    Ensure food quality, safety, and cleanliness standards are met.
    Monitor inventory levels and control costs to maximize profitability.
    Implement and enforce company policies and procedures.

    Guest Service:
    Maintain a high level of Guest satisfaction by delivering Exceptional Guest Service.
    Address Guest concerns or complaints promptly and professionally.
    Train Team Members to provide excellent Guest service.

    Financial Management:
    Develop and manage the restaurant's budget.
    Monitor sales and expenses to achieve financial targets.
    Implement strategies to increase revenue and reduce costs.

    Marketing and Promotion:
    Collaborate with marketing teams to execute promotional campaigns and initiatives.
    Drive local marketing efforts to attract and retain Guests.

    Compliance and Safety:
    Ensure compliance with all local, state, and federal regulations.
    Maintain a safe and secure restaurant environment for both Team Members and Guests.

    Reporting and Documentation:
    Prepare and submit accurate reports on sales, inventory, and financial performance.
    Maintain records of Team Members schedules, payroll, and other administrative tasks.

    What You'll Need

    Proven experience as a General Manager in the quick-service restaurant industry.
    Strong leadership and team management skills.
    Excellent communication and interpersonal abilities.
    Knowledge of restaurant operations, including food safety and hygiene.
    Financial acumen and budget management skills.
    Ability to adapt to a fast-paced environment.
    Understanding of marketing and promotional strategies.
    Compliance with all legal and company policies.

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