- Communicates with all callers using Personal Service Excellence and being Kind, Safe, and Courageous.
• Accurately assists all callers with their needs. Whether transferring, paging, or answering questions our goal is to get the caller to the right place, person or with the right answer.
• May include appointment verification, and basic information about programs, providers, and other public initiatives throughout the organization.
• May provide basic scheduling assistance such as canceling or rescheduling.
• Responds to alarms (medical and non-medical) and follows protocol(s) that instruct who to, how to, and when to respond ensuring patient and staff safety are the primary focus.
• Utilizes performance improvement principles to assess and improve quality.
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental and outside agency environmental, employee or patient safety standards relevant to job performance.
• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
• Performs all other duties as assigned or as needed to meet the needs of the department/organization.
Minimum Qualifications
- Customer Service related experience.
-
Call Center Agent
1 week ago
Billings Clinic Billings, United StatesYoull want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Call Center, Agent, Weekend, B ...
-
Call Center Agent
3 weeks ago
Billings Clinic Billings, United StatesYoull want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutive ...
-
Call Center Agent
2 weeks ago
Cascade Enterprises Billings, MT, United States Freelance**Life | Study | Work - Better with Friends at Dr. Schengber & Friends in Billings, MT** · With over 250 friends, we daily serve customers from various renowned companies. Currently, we are looking for Contact Center Agents (w/m/d) to support us in an inbound customer service pro ...
-
Locum Physician
1 week ago
LocumJobsOnline Billings, United States Full timeLocumJobsOnline is working with to find a qualified Emergency Medicine MD in Lake Osage, Missouri, 65706 · About The Position · A level III trauma center is seeking an Emergency Medicine Physician for locum tenens coverage. · In Lake Osage, MO, you can enjoy fishing and boating ...
-
Representative - Data Entry
1 week ago
Reciprocity Industries Billings, MT, United States Full timeIf you have excellent customer service skills and want to help others find justice, then Reciprocity is looking for you to join our team Legal Intake Representative staff members are both the face of the company and the first representatives to make a positive impact on our clien ...
-
MRI Technologist
2 weeks ago
Intermountain Healthcare Billings, United StatesJob Description: · Job Description Summary · MRI Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to o ...
-
Legal Intake Representative
1 week ago
Reciprocity Industries Billings, United States: Reciprocity Industries is looking for talented team members to join our team If you have excellent customer service skills and want to help others find justice, then Reciprocity is looking for you to join our team Reciprocity offers excellent benefits and a competitive salary. ...
-
Legal Intake Representative
4 days ago
Reciprocity Industries Billings, MT, United States Full time: Reciprocity Industries is looking for talented team members to join our team If you have excellent customer service skills and want to help others find justice, then Reciprocity is looking for you to join our team Reciprocity offers excellent benefits and a competitive salary. ...
-
MRI Technologist
3 days ago
Intermountain Health Billings, United StatesJob Description: · Job Description Summary · MRI Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our ...
-
MRI Technologist
1 week ago
Intermountain Healthcare Billings, MT, United States Full timeJob Description: Job Description Summary · MRI Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our ...
-
MRI Technologist
2 days ago
Intermountain Healthcare Billings, United StatesJob Description: · Job Description Summary · MRI Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our ...
-
Distribution Technician
6 days ago
Billings Clinic Billings, United StatesYoull want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutive ...
-
Purchasing Agent/Certified Technician
3 weeks ago
Billings Clinic Billings, United StatesYou'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutiv ...
-
Purchasing Agent/Certified Technician
3 weeks ago
Billings Clinic Billings, United StatesYoull want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutive ...
-
MRI Technologist
2 weeks ago
Intermountain Health Billings, United StatesJob Description: · Job Description Summary · MRI Technologists at Intermountain Health are committed to providing patient centered care while demonstrating our values of Integrity, Trust, Excellence, Accountability, and Mutual Respect. If you are interested in contributing to our ...
-
Billings Clinic Billings, United StatesYou'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutiv ...
-
Call Center Representative
2 days ago
Fieldprint Mt Laurel, United StatesAbout Us: · About Us · Fieldprint, Inc. provides Livescan Fingerprinting; Fingerprinting Enrollment Services; Form I-9 Section 2 Completion; Badge Photography and Processing; and Fitness Determination and Adjudication services for corporations, non-profits and federal, state, t ...
-
Sales representative
2 weeks ago
Redwood Ventures Pryor, MT, United States Freelance"We are a dynamic sales company that stands for high quality standards. As a dynamic and innovative company, we set high standards. · We are continuing to grow and are therefore looking for motivated new employees who want to grow with us as a team and take advantage of their opp ...
Call Center Agent - Billings, United States - Billings Clinic
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet Recognition consecutively since 2006.
And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage. This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine
You can make a difference here.
About Us
Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.
Your Benefits
We provide a comprehensive and competitive benefits package to all full-time employees (minimum of 24 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more. for more information or .
Magnet: Commitment to Nursing Excellence
Billings Clinic is proud to be recognized for nursing excellence as a Magnet-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years. to learn more
Pre-Employment Requirements
All new employees must complete several pre-employment requirements prior to starting. to learn more
Call Center Agent (Days/Evenings/Weekends)
CALL CENTER (BILLINGS CLINIC HOSPITAL)
req7777
Shift: Day, Evening, Weekends
Employment Status: Full-Time (.75 or greater)
Hours per Pay Period: 1.00 = 80 hours (Non-Exempt)
Starting Wage DOE: $ $21.25
This position may be eligible for a $1500 sign-on bonus
The Call Center Agent will promote and represent Billings Clinic and all services and programs and create a welcoming atmosphere by answering the telephone and processing calls quickly and accurately. Call Center Agents perform duties that include but are not limited to, answering calls, routing calls, taking messages, scheduling, verification of appointments, and responding to medical and non-medical alarms for Billings Clinic within a team environment.
Essential Job Functions
Education
• High School or GED
Experience
Or an equivalent combination of education and experience relating to the above tasks, knowledge, skills and abilities will be considered
Billings Clinic is Montana's largest health system serving Montana, Wyoming and the western Dakotas. A not-for-profit organization led by a physician CEO, the health system is governed by a board of community members, nurses and physicians. Billings Clinic includes an integrated multi-specialty group practice, tertiary care hospital and trauma center, based in Billings, Montana. Learn more at
Billings Clinic is committed to being an inclusive and welcoming employer, that strives to be kind, safe, and courageous in all we do. As an equal opportunity employer, our policies and processes are designed to achieve fair and equitable treatment of all employees and job applicants. All employees and job applicants will be provided the same treatment in all aspects of the employment relationship, regardless of race, color, religion, sex, gender identity, sexual orientation, pregnancy, marital status, national origin, age, genetic information, military status, and/or disability. To ensure we provide an accessible candidate experience for prospective employees, please let us know if you need any accommodations during the recruitment process.