Jobs
>
Sioux City

    Customer Success Manager - Woodbury, United States - Clever Devices

    Clever Devices
    Clever Devices Woodbury, United States

    3 weeks ago

    Default job background
    Description
    As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility.

    Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world.

    We are continuing to grow, and are looking for a Customer Success Manager

    The Customer Success Manager will apply knowledge, experience, interpersonal skills, and administrative techniques to ensure successful delivery of all managed and support services to Clever Devices customers.

    Their actions ensure customer satisfaction, fulfilment, and retention. They advocate on behalf of the customer internally, communicating information and providing operational recommendations to strategic plans/projects.

    They will work with the operations team to forecast vehicle & solution deployment, develop preventive maintenance plans, prepare, and complete action plans; implement changes, customer-service standards; assist to resolve problems; identify service trends and determine system/process improvements.

    They are also expected to own the communication and management of any service issue or escalation internally and externally. They are responsible for ensuring timely and efficient service to our customers. This position will be responsible for Clever Devices' most demanding clients.

    Organizational Relationship:
    This position reports directly to the Manager – Clever Customer Success.

    The Manager – Clever Customer Success will provide direction and support to the Customer Success Manager regarding day-to-day work and workload, organizational development and improvement, career development and client escalations.


    Depth of Knowledge Required:
    High level of Customer Success/Service knowledge with the customer facing skills to go along with. Additionally, should have a good understanding of analytics, reporting, service improvement, and general business acumen is required. Public Transit experience preferred.

    This position is responsible for the success of all managed and support services for assigned accounts, as well as ensuring and maintaining a high customer satisfaction across all services at all times.


    Authority and Decision-Making Capabilities:


    The Customer Success Manager has the authority and decision-making ability to align the service delivery team, prioritize workload, delegate work, and obtain agreement from stakeholders to meet the needs of assigned accounts and achieve total customer satisfaction.

    Resolution of issues will be made within the Clever Devices guidelines of established policies and procedures.

    Leadership & Supervisory Role:


    While this position will not directly manage any resources, they will provide leadership to all areas of the business that affects the customer and their satisfaction.


    Internal & External Relationship Responsibilities:
    The Clever Customer Success Manager regularly influences internal and external stakeholders in achieving beneficial outcomes. The Clever Customer Success Manager is the primary point of contact for assigned accounts.

    This position will make recommendations to internal and external stakeholders about account related issues and ensure resolution of problems in conjunction with assigned team members.

    This position requires proactive planning, clear communication, expert execution, and team work to coordinate resources within Clever Devices to support assigned accounts.

    This position must regularly communicate answers to complex questions and respond to detailed inquiries regarding client issues or concerns.

    This position determines Customer Success requirements by maintaining regular contact with customers; visiting operational environments; conducting surveys; benchmarking best practices.

    This position handles and is expected to protect all internal confidential information and must utilize discretion and judgment based on company policies and procedure.

    Manage and leverage relationships with internal and external stakeholders in order to achieve high customer satisfaction and retention.
    Utilizes a network of relationships to collect and disseminate information, build support, and secure buy-in to achieve desired objectives.

    Key Responsibilities:


    Coordinate and contribute on weekly/monthly/quarterly/annual meetings with customers to present call and incident data, activity, utilization, trends, analysis, health, status, risks, and recommendations.

    Detailed understanding, reporting on, and delivery to SLA's and SLO's
    Solicit feedback on customer satisfaction using survey, scorecards, etc.
    Ensure all stakeholders are aware of requirements of maintaining high customer satisfaction.
    Proactive management of operational runbook for assigned accounts.
    Auditing the performance of the Clever Devices TAC and Field Service for assigned accounts.
    Review and comment on SOW development for new opportunities
    Onboarding of customers to support phase.
    Ensure customer information accuracy across all platforms and databases.
    Responsible for conveying customer requirements during creation of new policies and procedures.
    Tracking, reporting, and resolving escalations.
    Building relationships internally and externally
    Organize and manage upgrades and other small, non-deployment customer projects.
    Planning, drafting, implementing, and communicating Continuous Service Improvement plans.
    Identify and assist in additional end user training and adoption opportunities.
    Identify new revenue opportunities.
    Track and manage service renewals.
    Delivering customer communications and incident reports
    Identifying, tracking, reporting, and processing Change requests related to service.

    Uses knowledge of general financial and accounting principles to understand and communicate how decisions affect bottom line for assigned accounts.

    Work collaboratively across all organizational levels including executives, managers, front line, technical subject matter experts, and IT etc.
    Continuously improve Customer Success Management process and methodologies
    In depth understanding of operational service delivery key performance indicators
    Strong customer orientation and ability to interface with VP level management in customer environments.
    Create SOPs for their position.
    Other duties as assigned.
    The anticipated base salary range for this position is $90,000 to $130,000.

    The compensation range posted for this position represents the anticipated minimum and maximum compensation for this position based upon a good faith and reasonable estimate.

    The exact compensation offered will depend on several factors such as the candidate's experience, skills, training, education and/or physical location; internal equity; and, budget.

    In addition, Clever Devices Ltd.

    offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and time off, and many others, depending on the level and position offered.

    Many of these benefits are subsidized or fully paid for by the company.

    This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

    Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice based on business need.

    #J-18808-Ljbffr
  • Bridgeline

    Customer Success Manager

    3 weeks ago

    Bridgeline Woodbury, United States

    Job Description · Job Description Salary: · If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization and thrive on working in a fast-paced and exciting environment, ...

  • Bridgeline Digital

    Customer Success Manager

    4 days ago

    Bridgeline Digital Woodbury, United States

    If you have an interest in digital engagement technologies, as well as the desire to grow with a dynamic company, make a major difference within a flourishing organization and thrive on working in a fast-paced and exciting environment, then this Customer Success Manager opportuni ...

  • HUB International

    Strategic Field Resource Manager

    3 weeks ago

    HUB International Woodbury, United States

    HUB International Limited ("HUB") is the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 750 offices thro ...

  • Northwell Health

    Supervisor, Hospice Care Nursing

    2 weeks ago

    Northwell Health Woodbury, United States

    **Job Description**: · Supervises and coordinates with the leadership to ensure efficient operations of Hospice Care services and delivery of optimal customer service. Ensures compliance with local, state, and federal regulations and regulatory agencies. · Job Responsibility · - ...

  • Star Group LP

    Help Desk Analyst

    2 weeks ago

    Star Group LP Woodbury, United States

    **Duties and Responsibilities**: · - person requests for assistance from users experience problems with hardware, software, Mobile devices, Jabber, VoIP, networking and other computer related technologies. · - Be proactive in resolving issues by working with users, technology tea ...

  • HUB International

    Account Executive

    1 week ago

    HUB International Woodbury, United States

    HUB International Limited ("HUB") is the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 750 offices thro ...

  • E&A Restoration Inc.

    Construction Administrative Assistant

    2 weeks ago

    E&A Restoration Inc. Woodbury, United States

    **Job Summary**: · **Responsibilities**: · - Support project team · - Assist in coordinating construction projects from start to finish · - Manage project documentation and filing systems · - Communicate with subcontractors, suppliers, team members and clients · - Perform adminis ...

  • Kevin Coan - State Farm Agent

    Life/health Insurance Position

    3 weeks ago

    Kevin Coan - State Farm Agent Woodbury, United States

    **Position Overview**: · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Life/Health Insurance Position - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through val ...

  • INSPIRA DEPTFORD HLTH PARK OP-1791

    Program Secretary

    1 week ago

    INSPIRA DEPTFORD HLTH PARK OP-1791 Woodbury, United States

    **Description** Facility Name**:INSPIRA DEPTFORD HLTH PARK** · **Setting: OP** · **Job Type: Full Time** · **City/State**:Deptford, NJ** · Lifepoint Rehabilitation is a leading provider of acute inpatient rehabilitation services with more than 300 hospital-based rehabilitation un ...

  • HUB International

    Associate Account Executive

    2 weeks ago

    HUB International Woodbury, United States

    In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As the 5th largest global insurance broker, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrele ...

  • Individually Owned and Operated Ace Hardware Store

    Store Manager

    1 week ago

    Individually Owned and Operated Ace Hardware Store Woodbury, United States

    About Ace Hardware of Woodbury, Ace Hardware of Watertown. · Upholds the Core Values as determined by the management team. Store Managers position are responsible for the complete day-to-day operation of the store. Store Managers are responsible for maximizing store sales and pro ...

  • Square Care Medical Group, LLP.

    Medical Receptionist Obgyn

    1 week ago

    Square Care Medical Group, LLP. Woodbury, United States

    **Medical Receptionist OBGYN** · **Overview**: · Square Care Medical Group in partnership with Unified Women's Healthcare New York is currently seeking an experienced, compassionate and dedicated individual to fill the position of Medical Receptionist in our ObGyn medical practic ...

  • Central Endodontics of Long Island

    Dental Receptionist

    3 weeks ago

    Central Endodontics of Long Island Woodbury, United States

    **About US**: · Join our team at a brand-new endodontic office committed to providing exceptional patient care in a state-of-the-art facility. This is a unique opportunity to be part of the foundation of our practice and contribute to its growth and success. · **Position Overview ...

  • Kaufman Dolowich LLP

    Accounts Payable Coordinator

    1 week ago

    Kaufman Dolowich LLP Woodbury, United States

    Overview: · Kaufman Dolowich, an AV-rated firm designated one of the "Best Companies to Work For" among U.S. law firms by U.S. News & World Report, is seeking an Accounts Payable Coordinator with a minimum of 2+ years, law firm background a plus. · The Accounts Payable Coordinato ...

  • Star Group LP

    Jr. Data Analyst

    2 weeks ago

    Star Group LP Woodbury, United States

    We are a leading home services provider and we are looking for a knowledgeable and highly motivated individual to work with our Data Analytics team as a Jr. Data Analyst - SQL Programmer. · The Junior Data Analyst - SQL Programmer will assist in developing, migrating, and testing ...

  • Northwell Health

    Clinical Quality Improvement Specialist

    2 weeks ago

    Northwell Health Woodbury, United States

    Participates in interdisciplinary and process improvement teams to identify potential future uses of the information systems and potential improvements in the current use of the systems. Serves as a nursing informatics resource, to individuals and teams within Patient Care Servic ...

  • Solar Advisors

    Solar Marketing Representative

    2 weeks ago

    Solar Advisors Woodbury, United States

    We are changing the way the world produces power and are looking for individuals ready to jump in and help our fast-growing business grow even faster Our goal is to promote clean sources of energy to customers to best serve them now and into the future. As the world transitions f ...

  • Brightview Senior Living, LLC

    Dining Server

    2 weeks ago

    Brightview Senior Living, LLC Woodbury, United States

    About Us: · **We are honored that Brightview Senior Living has been recognized as one of Fortune Magazine's 100 Best Companies to Work For in 2023** · **We're in the top 100 across all industries, and all companies no matter how large or we're the ONLY Senior Living company on t ...

  • Utica Mutual Insurance Company

    Risk Management Consultant-greater Ny Metro/long

    3 weeks ago

    Utica Mutual Insurance Company Woodbury, United States

    **The Company** · At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected. · Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized prop ...

  • Sapphire Technologies

    Commercial Employee

    4 days ago

    Sapphire Technologies Sioux City, IA, United States Freelance

    **Ready for a career change?** · At Schmidt & Wifling, we are here to help you find the perfect job. For our client, a successful company based in Waldershof, we are looking for dedicated administrative employees (m/f/d) in shipping. · **Your responsibilities**: · - Coordination ...