- Learn and apply training to conduct virtual trainings for 3rd party software integration for Patterson Dental Software with new and existing customers.
- Maintaining up-to-date knowledge of 3rd party software integration for Patterson Dental Software.
- Analyze customer data points to determine post training efforts.
- Assist and support departments customer retention activities.
- Participate in identifying training solutions to ensure a first-class customer experience.
- Responsible for all reporting and tracking of pre and post training activities within compliance procedures and policies. In partnership with manager and mentor determine areas of opportunity.
- Shares accountability and commitment for departmental and organization-wide results to support departmental/team goals and objectives.
- Set a positive tone and emulate a respectful and tactful demeanor when dealing with all persons. Begins establishing consistency when dealing with employees concerns and/or issues.
- Performs other duties as required.
- High School Diploma or equivalent
- Strong customer service experience with an outgoing and friendly personality
- Strong verbal and written communication skills, with the ability to communicate complex technical terms in an easy understand manner
- Ability to develop strong presentation skills
- Strong organization skills with the ability to prioritize and complete tasks in a timely manner
- Experience within Microsoft Office (Excel, Word, PowerPoint and Teams).
- Self-starter with the ability to work independently while also being able to contribute to a team environment
- Thrives in a high activity environment
- Ability to thrive in an environment with ambiguity
- Excels at having hard conversations while balancing the needs of the customer with the objectives of Patterson
- Dental office administrative experience
- Some working knowledge of Practice Management Software preferably Patterson Eaglesoft or Fuse.
- Experience with a Learning Management System.
- Experience training adult learners
- Experience with conducting virtual presentations
- Experience with remote engagement tools such as Zoom or Microsoft Teams
- 100% Remote with occasional business travel for events or meetings
- Full Medical, Dental, and Vision benefits and an integrated Wellness Program.
- 401(k) Match Retirement Savings Plan.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO).
- Holiday Pay & Floating Holidays.
- Volunteer Time Off (VTO).
- Educational Assistance Program (Tuition Reimbursement).
- Full Paid Parental and Adoption Leave.
- LifeWorks (Employee Assistance Program).
- Patterson Perks Program.
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Software Trainer I - St Paul, United States - Patterson Companies
Description
Patterson isn't just a place to work, it's a partner that cares about your success.
One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture.
Professional growth abounds in this motivating environment.We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.
Job Summary
We Are Patterson Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. We are seeking an energetic individual willing to roll-up their sleeves and become a knowledgeable Patterson software trainer.
You will be provided all support including training material, mentoring and knowledge needed to become a top performing trainer on our 3rd party software integrations.
Join a company that is Passionate, Focused, Always Advancing, and People-First.Essential Functions
To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation.
To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.Required Qualifications
Preferred Qualifications
Travel and On-call
PATTERSON IS AN EQUAL OPPORTUNITY EMPLOYER
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences are what strengthen us and drive our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
What's In It For You:
)
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
EEO Statement
As a people-first company, Patterson promotes a culture that embodies and celebrates diversity and inclusivity. We believe our employees' unique experiences and differences is what strengthens us and drives our success.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status.
We are Patterson. We welcome you.At Patterson Companies, we live our values everyday.
With more than 8,000 employees worldwide, we're responsible for providing dentists, veterinarians, animal producers, and farmers with the support they need to keep us and our animals healthy.
An Equal Opportunity EmployerPatterson Companies, Inc., is an equal opportunity employer.
We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.
